Insurance Assistant I Dubai | Financial Services| Orient Insurance PJSC (AE)

Al Futtaim Group
Dubai, United Arab Emirates
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service orientation","Interpersonal skills","Communication","Problem-solving","Conflict-resolution"]

Provide face-to-face customer service at insurance kiosks in malls across the UAE, assisting walk-in customers with insurance inquiries, policy servicing, renewals, endorsements, claims-status requests, and general support. You’ll support policy issuance and amendments, coordinate with underwriting/claims/operations to resolve requests, follow up on quotations and outstanding documentation, maintain accurate records, and meet service and productivity targets while staying compliant with regulations.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
23 hours ago

Insurance Assistant I Dubai | Financial Services| Orient Insurance PJSC (AE)

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Last checked: 9 hours agoStatus: Live

Job Summary

Provide face-to-face customer service at insurance kiosks in malls across the UAE, assisting walk-in customers with insurance inquiries, policy servicing, renewals, endorsements, claims-status requests, and general support. You’ll support policy issuance and amendments, coordinate with underwriting/claims/operations to resolve requests, follow up on quotations and outstanding documentation, maintain accurate records, and meet service and productivity targets while staying compliant with regulations.
Location: Dubai, United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Welcome and assist walk-in customers at the insurance kiosk in a professional and courteous manner.
  • •Handle inquiries for insurance policies, coverage, renewals, endorsements, claims status, and other service requests.
  • •Provide accurate information on insurance products and services while identifying upsell and cross-sell opportunities.
  • •Support policy issuance, renewals, amendments, and related documentation requirements.
  • •Coordinate with underwriting, claims, and operations teams to resolve customer requests and follow up on quotations, renewals, and outstanding documentation.

Key Requirements

  • •2+ years of customer service experience (customer service, call centre, front desk, retail service, or insurance operations).
  • •Comfort working in a shift-based retail environment, including evenings, weekends, and public holidays.
  • •Knowledge of insurance products, policy administration, and customer servicing processes (preferred).
  • •Ability to deal directly with customers in a retail/branch/kiosk/service center setting (preferred).
  • •Bachelor’s degree or diploma in Business Administration, Insurance, Finance, or a related field.
Experience:2+ yearsInsuranceCustomer service
Education:Bachelor's in Business Administration, Insurance, Finance
Skills:Customer service orientationInterpersonal skillsCommunicationProblem-solvingConflict-resolution
Languages:EnglishArabic
Tech Stack:MS Office

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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