Customer Support Technical Training -DDP-Xi'an

Applied Materials
Xi'an
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Coaching","Leadership","Problem-solving","Communication","Judgment"]

Deliver specialized, customized technical training both in-house and at customer sites, including managing classroom/lab activities and following safety procedures. Maintain deep product technical knowledge, disseminate updates, and support certifications using multiple platforms and processes. Provide troubleshooting support for system repairs and ensure training systems meet course objectives. Work with engineering and business units to improve technical documentation and develop course materials, while coaching other instructors and addressing customer satisfaction.

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Applied Materials
Applied Materials
2 days ago

Customer Support Technical Training -DDP-Xi'an

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Last checked: 30 minutes agoStatus: Live

Job Summary

Deliver specialized, customized technical training both in-house and at customer sites, including managing classroom/lab activities and following safety procedures. Maintain deep product technical knowledge, disseminate updates, and support certifications using multiple platforms and processes. Provide troubleshooting support for system repairs and ensure training systems meet course objectives. Work with engineering and business units to improve technical documentation and develop course materials, while coaching other instructors and addressing customer satisfaction.
Location: Xi'an
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Present specialized and customized technical training in-house and at customer sites, managing classroom/lab activities and practicing safety procedures.
  • •Maintain and update product technical knowledge to prepare courses, disseminate new information, and establish and meet certification requirements.
  • •Use technical publications and system business units to improve documentation efficiency, create/augment documentation, and approve course design.
  • •Provide technical troubleshooting and expertise for system repairs, ensuring system functionality and safety retrofits support course objectives.
  • •Coach instructors, mentor less senior staff, manage multiple projects, and support engineering/field activities such as ECO review and technical documentation.
Travel: Low travel

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Ability to present technical training in-house and at customer sites, managing classroom/lab activities to fulfill course objectives.
  • •Strong product technical knowledge to prepare and present defined product courses and support multi-platform certification, including safety modules.
  • •Experience using technical publications and system business unit information to improve documentation and fill gaps in released materials.
  • •Troubleshooting and technical expertise to assist with system repairs while ensuring training systems can support course objectives and safety retrofits.
  • •Capability to coach and lead instructors, resolve customer satisfaction issues, and manage multiple projects of varying scope and complexity.
Skills:CoachingLeadershipProblem-solvingCommunicationJudgment
Tech Stack:Instructional System Design (ISD)Technical Publications

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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