Solutions Engineer - Strategic

Serval
San Francisco, New York
Workplace: OnsiteFull timeUSD 300,000 - 300,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Storytelling","Trusted advising","High ownership","Problem listening"]

Own the technical side of the pre-sales cycle for strategic enterprise customers: run discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews to win technical buy-in. Deeply scope integrations across identity providers, ITSM/ticketing, MDM, HRIS, cloud, and SaaS administration. Translate environments into pilot success criteria, build the SA toolkit from scratch, and bridge field feedback to engineering.

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FursaFursa
Serval
Serval
1 month ago

Solutions Engineer - Strategic

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the technical side of the pre-sales cycle for strategic enterprise customers: run discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews to win technical buy-in. Deeply scope integrations across identity providers, ITSM/ticketing, MDM, HRIS, cloud, and SaaS administration. Translate environments into pilot success criteria, build the SA toolkit from scratch, and bridge field feedback to engineering.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Run the technical sales motion with AEs, including discovery, architecture, demos, whiteboard sessions, executive briefings, and security review.
  • •Deep-dive into prospect integrations spanning identity providers, ITSM/ticketing, MDM, HRIS, cloud, and SaaS administration.
  • •Translate prospect environments into scoped, value-based use cases and pilot success criteria.
  • •Serve as the security and access authority, including guardrails, approval workflows, least-privilege and just-in-time access, and audit logging.
  • •Build the foundational Solutions Architect toolkit (demo environments, reference architectures, evaluation frameworks, FAQs, and competitive positioning) and hand off to Deployment at pilot kickoff.

Pay and Benefits

Salary: USD 300,000 annually

Key Requirements

  • •10+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a B2B software or infrastructure company.
  • •Sell technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
  • •Demonstrate genuine technical depth to lead architecture reviews and debug integrations live.
  • •Fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM/ticketing, SaaS administration, APIs, and access control.
  • •Excellent communication and storytelling to translate complex concepts for engineers and executives.
Skills:CommunicationStorytellingTrusted advisingHigh ownershipProblem listening
Tech Stack:AIAgentsLLMOktaEntraSCIMITSMTicketingMDMHRISCloudSaaSAPIsAudit loggingLeast-privilegeJust-in-time access

Company Brief

Serval
Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.
Industry: SaaS
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