Decagon

1 month ago

Agent Strategy Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Partner with B2B SaaS customers to guide deployments, drive adoption, and realize measurable outcomes. Shape Decagon's Agent Success function, manage executive-level relationships, coordinate cross-functionally with Product and Engineering, and identify new opportunities to expand value for enterprise clients.

Location: Atlanta

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Shape the Agent Success function and lay the groundwork for how it operates at Decagon
•Build meaningful partnerships with customers and act as their strategic advisor
•Co-pilot customers through deployment from scoping to full adoption and value realization
•Continuously learn about product features and wider AI industry context to become an expert in best practices
•Communicate effectively with stakeholders from individual contributors to C-level executives

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRetirementPar EntalLife Insurance

Key Requirements

•4+ years of customer-facing experience in a technical and customer-facing role in B2B SaaS
•Proven experience managing large customers and driving highly visible projects with multiple stakeholders
•Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
•Strong interpersonal, persuasion and teamwork skills
•Business understanding of GTM sales teams and processes

Experience:4+ yearsSaaSB2B

Skills:CommunicationPresentationTeamworkInterpersonalPersuasion

Languages:English

Tech Stack:AIConversational AISaaS

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

1 month ago

Agent Strategy Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Shape the Agent Success function and lay the groundwork for how it operates at Decagon
•Build meaningful partnerships with customers and act as their strategic advisor
•Co-pilot customers through deployment from scoping to full adoption and value realization
•Continuously learn about product features and wider AI industry context to become an expert in best practices
•Communicate effectively with stakeholders from individual contributors to C-level executives

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRetirementPar EntalLife Insurance

Key Requirements

•4+ years of customer-facing experience in a technical and customer-facing role in B2B SaaS
•Proven experience managing large customers and driving highly visible projects with multiple stakeholders
•Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
•Strong interpersonal, persuasion and teamwork skills
•Business understanding of GTM sales teams and processes

Experience:4+ yearsSaaSB2B

Skills:CommunicationPresentationTeamworkInterpersonalPersuasion

Languages:English

Tech Stack:AIConversational AISaaS

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor