Hearing Wellness Advisor - Newtownabbey

Sonova
Ireland
Workplace: OnsiteFull timeEUR 28,000+ annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer focus","Communication","Organisational skills","Attention to detail","Customer service"]

Support customers throughout their hearing journey in a modern clinic environment. Serve as the first point of contact, perform hearing screenings and pre-clinic checks, help maintain and troubleshoot hearing aids, and assist Audiologists with clinic flow and customer preparation. Handle administration, appointments, and accurate customer records while delivering a high-quality, customer-centric service. Gain structured training and a clear progression path into audiology.

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FursaFursa
Sonova
Sonova
1 day ago

Hearing Wellness Advisor - Newtownabbey

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support customers throughout their hearing journey in a modern clinic environment. Serve as the first point of contact, perform hearing screenings and pre-clinic checks, help maintain and troubleshoot hearing aids, and assist Audiologists with clinic flow and customer preparation. Handle administration, appointments, and accurate customer records while delivering a high-quality, customer-centric service. Gain structured training and a clear progression path into audiology.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Welcome customers as the first point of contact in a warm, professional manner.
  • •Carry out hearing screenings and pre-clinic checks.
  • •Support hearing aid maintenance, aftercare, and troubleshooting.
  • •Assist Audiologists with clinic flow and customer preparation.
  • •Manage administration, appointments, and customer records accurately while delivering a high-quality service.

Pay and Benefits

Salary: EUR 28,000 annually
Perks:Pension SchemeLife AssurancePaid LeaveWellness StipendFree HearingFlu VaccinationDiscount Card

Key Requirements

  • •GCSEs (or equivalent) Grade C/5+ in Maths, English, and Science.
  • •Strong performance with a customer focus.
  • •Confidence working with customers in a consultative environment.
  • •Excellent communication and organisational skills.
  • •Strong attention to detail and administrative skills, alongside a genuine interest in hearing health and progression into audiology.
Education:High School
Skills:Customer focusCommunicationOrganisational skillsAttention to detailCustomer service

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website