Avi-spl

4 months ago

Collaboration Onsite Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead global service delivery operations for enterprise live meeting and events collaboration services, ensuring governance, operational readiness, and continuous improvement. Standardize workflows across regions, run service governance and KPI reporting (SLAs, incident trends, customer experience), and manage vendor performance. Provide operational leadership for tools like Microsoft Teams, Monday.com, and GlobalMeet, coordinating compliance readiness, cross-functional projects, and escalations while developing an operations and support team.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Drive global service delivery operations by standardizing workflows, aligning cross-regional execution, and improving end-to-end performance for live meetings and events.
•Run service governance and controls to ensure consistent quality, compliance, and measurable outcomes through cadences, reviews, and action tracking.
•Own service knowledge and documentation (service catalog, SOPs, runbooks, knowledge articles) and ensure it remains current and adopted.
•Own performance management by defining and reporting KPIs (SLA adherence, cycle time, incident trends, customer experience), investigating anomalies, and translating insights into improvements.
•Lead and develop the operations and support team, managing prioritization, training, coverage planning, performance management, vendor performance, and operational escalations/readiness.

Pay and Benefits

Salary: USD 100,000 - 129,000 annually

Perks:Health InsuranceVisionDentalPaid HolidaysSick DaysPersonal Days

Key Requirements

•8+ years in collaboration services, live event operations, AV, enterprise service delivery, or delivery operations in a global environment.
•3+ years of people leadership experience in a matrixed operations environment.
•Strong service management capability including SLA tracking, operational reporting, incident/escalation practices, and continuous improvement.
•Demonstrated project management experience leading cross-functional initiatives (scope, timelines, risk, stakeholder communication).
•Hands-on familiarity with Microsoft Teams and enterprise webcast/event platforms, including operational workflows (intake, scheduling, provisioning, access management, integrations, troubleshooting, reporting).

Experience:8+ yearsCollaborationLive eventsAVEnterprise service deliveryGlobal operations

Skills:Service managementPeople leadershipProject managementStakeholder managementCommunication

Languages:English

Tech Stack:Microsoft TeamsMonday.comGlobalMeetITSMTicketingKnowledge baseSOPsRunbooks

Company Brief

Avi-spl

Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Avi-spl

4 months ago

Collaboration Onsite Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Drive global service delivery operations by standardizing workflows, aligning cross-regional execution, and improving end-to-end performance for live meetings and events.
•Run service governance and controls to ensure consistent quality, compliance, and measurable outcomes through cadences, reviews, and action tracking.
•Own service knowledge and documentation (service catalog, SOPs, runbooks, knowledge articles) and ensure it remains current and adopted.
•Own performance management by defining and reporting KPIs (SLA adherence, cycle time, incident trends, customer experience), investigating anomalies, and translating insights into improvements.
•Lead and develop the operations and support team, managing prioritization, training, coverage planning, performance management, vendor performance, and operational escalations/readiness.

Pay and Benefits

Salary: USD 100,000 - 129,000 annually

Perks:Health InsuranceVisionDentalPaid HolidaysSick DaysPersonal Days

Key Requirements

•8+ years in collaboration services, live event operations, AV, enterprise service delivery, or delivery operations in a global environment.
•3+ years of people leadership experience in a matrixed operations environment.
•Strong service management capability including SLA tracking, operational reporting, incident/escalation practices, and continuous improvement.
•Demonstrated project management experience leading cross-functional initiatives (scope, timelines, risk, stakeholder communication).
•Hands-on familiarity with Microsoft Teams and enterprise webcast/event platforms, including operational workflows (intake, scheduling, provisioning, access management, integrations, troubleshooting, reporting).

Experience:8+ yearsCollaborationLive eventsAVEnterprise service deliveryGlobal operations

Skills:Service managementPeople leadershipProject managementStakeholder managementCommunication

Languages:English

Tech Stack:Microsoft TeamsMonday.comGlobalMeetITSMTicketingKnowledge baseSOPsRunbooks

Company Brief

Avi-spl

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn