Universal Banker Leader (Bangalore, KA, IN, 560001)

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Leadership","Coaching","Customer focus","Risk management","Independent judgment"]

Lead the branch customer-facing team in the front office and teller areas to deliver consistently high customer satisfaction and operational efficiency. Set and reinforce service and cross-sell discipline, anticipate customer needs, and collaborate with the sales team. Coach and manage customer-facing staff, ensure a strong customer experience and best-practice sharing, and uphold processes, controls, and escalation for operational, regulatory, and reputation risks.

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FursaFursa
HSBC
HSBC
23 hours ago

Universal Banker Leader (Bangalore, KA, IN, 560001)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Lead the branch customer-facing team in the front office and teller areas to deliver consistently high customer satisfaction and operational efficiency. Set and reinforce service and cross-sell discipline, anticipate customer needs, and collaborate with the sales team. Coach and manage customer-facing staff, ensure a strong customer experience and best-practice sharing, and uphold processes, controls, and escalation for operational, regulatory, and reputation risks.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Plan, direct, and control branch customer interface functions in the front office and teller areas to achieve high customer satisfaction and operational efficiency.
  • •Develop and implement service and cross-sell discipline, and assist in building a service and cross-sell culture.
  • •Ensure consistent high-level service and product delivery; anticipate customer needs and work with the sales team to respond appropriately.
  • •Coach and manage all customer-facing sales and service staff, creating an environment to exceed individual and branch goals and ensuring visibility on the bank floor.
  • •Adhere to processes and controls to identify and mitigate risks, ensure timely escalation of control and reputation risks, and demonstrate leadership on regulatory and compliance matters.

Key Requirements

  • •Plan, direct, and control branch customer interface functions across front office and teller areas to achieve customer satisfaction and operational efficiency.
  • •Develop and implement service and cross-sell discipline; help build a service and cross-sell culture across the service team.
  • •Manage, develop, and coach customer-facing sales and service staff to exceed individual and branch goals.
  • •Demonstrate leadership on regulatory and compliance matters, including risk identification, assessment, mitigation, and control.
  • •Complete Anti-Money Laundering (AML) and Sanctions training and post-course assessment as required.
Skills:LeadershipCoachingCustomer focusRisk managementIndependent judgment
Certifications:Anti-Money Laundering (AML) trainingSanctions training
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn