NTT

1 year ago

MS Services Engineer (L1)-5

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-line networking managed services to ensure client IT infrastructure and systems stay operational. Monitor and troubleshoot incidents, investigate root causes, manage requests via approved procedures, and escalate when needed to meet zero-missed SLA conditions. Perform approved maintenance like patching and configuration changes, support shift handovers, update knowledge articles, and may assist with disaster recovery testing and project work.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions to proactively identify problems, errors, and common incidents.
•Investigate first-line incidents, identify root causes, and ensure efficient resolutions and request fulfilment.
•Execute approved requests and maintenance activities, including patching and configuration changes.
•Provide telephonic or chat support when required and follow shift handover procedures to maintain service continuity.
•Report and escalate incidents as necessary; update knowledge articles and may support disaster recovery functions and tests.

Key Requirements

•Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
•CCNA or equivalent certification.
•Entry-level experience in troubleshooting and providing support in network/data center/systems/storage administration and monitoring services.
•Basic knowledge of management agents, redundancy concepts, and products in the supported technical domain (e.g., Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup).
•Ability to communicate and work across different cultures and social groups.

Education:Bachelor's in Information Technology/Computing

Skills:CommunicationCross-cultural collaborationIncident troubleshootingActive listeningWorking under pressure

Certifications:CCNA

Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesCisco ASR routersCisco ISR routersCisco ACSCisco ISEMeraki switchesMeraki access pointsEnterprise network architectureBGPOSPFEIGRPNetwork address translationSecureCRTLogic MonitorDIAMPLS

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT