Service Advisor

Al Ghurair
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Communication","Attention to detail","Coordination","Customer satisfaction"]

Manage the complete vehicle service journey from customer reception through delivery. Receive customers, understand service/repair needs, prepare repair orders, and maintain accurate documentation of concerns. Explain required repairs, costs, and timelines, coordinate with workshop/parts/warranty teams for timely completion, update customers on progress, recommend maintenance, and ensure quality checks before delivery. Support high customer satisfaction and aftersales targets (revenue, productivity, retention, CSI).

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FursaFursa
Al Ghurair
Al Ghurair
1 week ago

Service Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 minutes agoStatus: Live

Job Summary

Manage the complete vehicle service journey from customer reception through delivery. Receive customers, understand service/repair needs, prepare repair orders, and maintain accurate documentation of concerns. Explain required repairs, costs, and timelines, coordinate with workshop/parts/warranty teams for timely completion, update customers on progress, recommend maintenance, and ensure quality checks before delivery. Support high customer satisfaction and aftersales targets (revenue, productivity, retention, CSI).
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver an excellent customer service experience by managing the complete vehicle service journey from reception to delivery.
  • •Receive customers and understand their service and repair requirements.
  • •Prepare repair orders and ensure accurate documentation of customer concerns.
  • •Coordinate with workshop, parts, and warranty teams for timely completion and keep customers updated on progress.
  • •Ensure quality checks are completed before vehicle delivery and explain completed work and invoices clearly to customers.

Key Requirements

  • •Provide excellent customer service while managing the vehicle service journey from reception to delivery.
  • •Prepare repair orders and ensure accurate documentation of customer concerns.
  • •Explain required repairs, estimated costs, and completion timelines clearly to customers.
  • •Coordinate with workshop, parts, and warranty teams to ensure timely repair completion.
  • •Recommend necessary maintenance and additional repairs based on vehicle condition.
Experience:AutomotiveAfter-sales
Education:Bachelor's
Skills:Customer serviceCommunicationAttention to detailCoordinationCustomer satisfaction
Languages:US

Company Brief

Al Ghurair
Diversified UAE-based family conglomerate with businesses across manufacturing, real estate, foods, and investments. Operates multiple subsidiaries and brands serving industrial, commercial, and consumer markets across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1960
WebsiteLinkedIn