Customer Representative (Britannia Rescue) (Leeds, GB, LS1 4DL)

Allianz
Leeds
Workplace: HybridFull timeGBP 27,007.5 - 27,007.5 annuallyFunction: OtherSkills: ["Communication","Empathy","Resilience","Emotional intelligence","Ownership"]

Serve as the reassuring voice for Britannia Rescue customers during breakdown emergencies, handling inbound calls with empathy, clarity, and efficiency. Own end-to-end customer support by processing updates through online systems, coordinating roadside and uplift services, and resolving queries and complaints across channels. You’ll be trained for breakdown claims and then cross-skilled into Sales and Service, with structured buddying alongside experienced team members.

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FursaFursa
Allianz
Allianz
1 day ago

Customer Representative (Britannia Rescue) (Leeds, GB, LS1 4DL)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the reassuring voice for Britannia Rescue customers during breakdown emergencies, handling inbound calls with empathy, clarity, and efficiency. Own end-to-end customer support by processing updates through online systems, coordinating roadside and uplift services, and resolving queries and complaints across channels. You’ll be trained for breakdown claims and then cross-skilled into Sales and Service, with structured buddying alongside experienced team members.
Location: Leeds
Workplace: Hybrid
Employment Type: Full time

Key Responsibilities

  • •Provide compassionate and efficient support when handling breakdown calls, assisting with roadside assistance or recovery.
  • •Ensure positive customer interactions and take ownership to achieve good resolutions.
  • •Manage end-to-end services by processing messages, instructions, and updates through online systems.
  • •Coordinate breakdown and uplift services for third-party clients.
  • •Answer and initiate contact across all channels to resolve queries and complaints, completing agreed actions.

Pay and Benefits

Salary: GBP 27,007.5 annually
Perks:Flexible HolidayHybrid WorkingAnnual BonusPension

Key Requirements

  • •Proven experience in a customer-facing role with a genuine passion for helping others.
  • •Excellent verbal and written communication, staying calm and clear under pressure.
  • •A positive, solutions-focused attitude with resilience for urgent or stressful situations.
  • •Strong emotional intelligence—empathetic, patient, and professional in every interaction.
  • •Comfort working with digital tools and systems, with a willingness to learn new processes.
Experience:Insurance
Skills:CommunicationEmpathyResilienceEmotional intelligenceOwnership
Tech Stack:Digital toolsOnline systems

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn