Customer Experience Concierge, Centurion Lounge - DCA

American Express
United States
Workplace: OnsiteFull timeUSD 20 - 26.75 hourlyFunction: Customer Success & Account ManagementSkills: ["Communication","Customer focus","Proactive problem-solving","Professionalism","Team collaboration"]

Deliver premium, customer-facing service as a Member Service Professional at the American Express Centurion Lounge in DCA. Welcome Card Members, take ownership of their experience, resolve issues to build loyalty, and provide concierge, lifestyle, and travel consultation with minimal reservation assistance. Work closely in a fast-paced lounge team and support partners for food and beverage needs, while maintaining professionalism and a customer-first philosophy.

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FursaFursa
American Express
American Express
2 days ago

Customer Experience Concierge, Centurion Lounge - DCA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver premium, customer-facing service as a Member Service Professional at the American Express Centurion Lounge in DCA. Welcome Card Members, take ownership of their experience, resolve issues to build loyalty, and provide concierge, lifestyle, and travel consultation with minimal reservation assistance. Work closely in a fast-paced lounge team and support partners for food and beverage needs, while maintaining professionalism and a customer-first philosophy.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Welcome and provide access to Card Members upon arrival at reception.
  • •Take ownership of the customer’s experience from beginning to end.
  • •Resolve customer issues or concerns to drive brand loyalty.
  • •Provide concierge and lifestyle recommendations, plus travel consultation and minimal reservation assistance.
  • •Coordinate Card Member needs with food and beverage lounge partners.

Pay and Benefits

Salary: USD 20 - 26.75 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability401k

Key Requirements

  • •Minimum of 1-year recent experience servicing premium customers.
  • •Airline, lounge, or travel industry experience is preferred (travel reservation experience is a plus).
  • •Passion for proactively servicing customers and resolving their needs.
  • •Exceptional communication skills with a focus on delighting customers in every interaction.
  • •Ability to make decisions quickly, maintain professionalism, and work flexible shifts (nights, weekends, holidays).
Skills:CommunicationCustomer focusProactive problem-solvingProfessionalismTeam collaboration
Tech Stack:InternetTechnology platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn