Customer Experience Advisor (UAEN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional customer service across banking channels, handling inquiries and complaints via phone and chat while following bank policies and BCP procedures. Gather customer information, educate customers on products and procedures, and escalate issues when needed. Capture and report customer feedback, support continual product development, and assist with statement delivery and e-statements enrollment. Convert customer needs into sales opportunities to help meet financial targets, including cross-selling assigned products.

Location: Ras Al Khaimah

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Interact with customers over the phone to understand their banking needs and provide personalized service.
•Resolve problems over the telephone and escalate queries and complaints for resolution when required.
•Clarify and explain procedures and products; differentiate between Conventional and Islamic calls to assist customers accordingly.
•Capture and report customer feedback to support continual product development, while following BCP steps rules and regulations.
•Convert sales opportunities and cross-sell assigned products/services (e.g., credit cards, balance transfers, credit card cheque) and assist with e-statements enrollment and statement delivery via email.

Key Requirements

•Bachelor’s degree in business, Finance, or a related discipline.
•Relevant experience in banking, client relationship management, or customer service, preferably in HNWI/Priority Banking/Relationship Management.
•Proven experience managing and growing high-value client relationships.
•Adaptability and resilience in a dynamic branch environment.
•Strong communication and interpersonal skills with attention to detail and accuracy.

Education:Bachelor's in business, Finance, or a related discipline

Skills:CommunicationInterpersonal skillsTeamworkCustomer orientationProblem-solvingAttention to detailAccuracyAdaptabilityResilience

Tech Stack:Internet BankingMobile BankingE-statementsChat

Eligibility

Nationality:UAE National

Company Brief

RAKBANK

Website

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RAKBANK

3 weeks ago

Customer Experience Advisor (UAEN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Ras Al Khaimah

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Interact with customers over the phone to understand their banking needs and provide personalized service.
•Resolve problems over the telephone and escalate queries and complaints for resolution when required.
•Clarify and explain procedures and products; differentiate between Conventional and Islamic calls to assist customers accordingly.
•Capture and report customer feedback to support continual product development, while following BCP steps rules and regulations.
•Convert sales opportunities and cross-sell assigned products/services (e.g., credit cards, balance transfers, credit card cheque) and assist with e-statements enrollment and statement delivery via email.

Key Requirements

•Bachelor’s degree in business, Finance, or a related discipline.
•Relevant experience in banking, client relationship management, or customer service, preferably in HNWI/Priority Banking/Relationship Management.
•Proven experience managing and growing high-value client relationships.
•Adaptability and resilience in a dynamic branch environment.
•Strong communication and interpersonal skills with attention to detail and accuracy.

Education:Bachelor's in business, Finance, or a related discipline

Skills:CommunicationInterpersonal skillsTeamworkCustomer orientationProblem-solvingAttention to detailAccuracyAdaptabilityResilience

Tech Stack:Internet BankingMobile BankingE-statementsChat

Eligibility

Nationality:UAE National

Company Brief

RAKBANK

Website