Café Ambassador - Brickell

Discover Financial
United States
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer advocacy","Problem-solving","De-escalation","Attention to detail"]

Serve as a high-end service specialist and digital banking guide, welcoming guests throughout the café and connecting them to Capital One’s products through genuine conversations. Help customers master mobile tools and troubleshoot technology challenges, host events that promote financial health, and de-escalate complaints in line with compliance requirements. Keep an inclusive, welcoming environment while staying agile on your feet to support the guest experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
1 month ago

Café Ambassador - Brickell

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a high-end service specialist and digital banking guide, welcoming guests throughout the café and connecting them to Capital One’s products through genuine conversations. Help customers master mobile tools and troubleshoot technology challenges, host events that promote financial health, and de-escalate complaints in line with compliance requirements. Keep an inclusive, welcoming environment while staying agile on your feet to support the guest experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Actively engage guests as a natural connector in a high-energy café environment.
  • •Share the value of Capital One products and services through conversations, without sales quotas.
  • •Guide customers through the digital ecosystem and help troubleshoot mobile/tech challenges.
  • •Host and support local events that promote financial health through established programs and partnerships.
  • •Advocate for customers, resolve issues, and de-escalate escalated situations in line with compliance requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveEducation AssistanceLife InsuranceDisability InsuranceChildcare

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Ability to work a flexible schedule including nights, weekends, and holidays, with hours/days subject to change.
  • •Ability to lift up to 25 pounds and stand/move for extended periods of time.
  • •Applicants must be able to attend required training sessions on a schedule that may differ from the primary shift.
Experience:1+ yearsRetailSalesCustomer serviceBanking
Education:High School
Skills:CommunicationCustomer advocacyProblem-solvingDe-escalationAttention to detail
Tech Stack:G-SuiteMobile tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn