NTT

1 month ago

Helpdesk Associate-Senior Service Desk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Help users over phone/chat/email by diagnosing and resolving issues involving hardware, software, networks, and peripherals. Screen, diagnose, research, and resolve user problems to provide quick responses and maximum uptime. Log and document incidents in ITSM, investigate root causes, apply fixes, and dispatch requests to support groups. Provide guidance on IT policy interpretation and act as a liaison to ensure timely resolution of online system issues.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Advise and assist users over phone/chat/email to resolve hardware, software, network, and peripheral issues.
•Screen, diagnose, research, and resolve user issues using available internal processes and procedures.
•Manage customer interactions and record reported issues in ITSM; document service requests and dispatch orders to support groups.
•Identify issues, apply fixes, and investigate root causes using internal instructions.
•Provide technical guidance and act as a liaison between customers and departments to ensure accurate, timely resolution.

Key Requirements

•Ideally have university education, preferably a technical degree, or Microsoft certifications.
•Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office applications.
•Experience providing Hybrid (Office and Remote) IT support is an advantage.
•Ability to analyze and solve problems using troubleshooting skills and investigating potential solutions.
•Excellent communication and customer service skills with fluency in English.

Skills:CommunicationCustomer serviceProblem-solvingTroubleshooting

Certifications:Microsoft certifications

Languages:English

Tech Stack:ITSMMicrosoft Operating SystemsMicrosoft OfficePC maintenanceMicrosoft certifications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT