Service Desk Agent - Contractor (Dublin, IE)

Atos
Dublin
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Communication","Rapport-building","Conceptual thinking","Flexibility","Problem-solving","Follow-up","Monitoring","Motivation","Focus"]

Provide remote IT support to end users in Ireland, troubleshooting and repairing local hardware and software issues. Manage authorization and fulfillment of key hardware/software requests, maintain standard builds for Atos systems, and create technical documentation. Identify and escalate major incidents to key stakeholders, ensuring targets are met and exceptions are resolved. The role is fixed-term for 12 months and based fully on-site at the Atos office in Dundrum, Dublin.

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Atos
Atos
1 day ago

Service Desk Agent - Contractor (Dublin, IE)

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide remote IT support to end users in Ireland, troubleshooting and repairing local hardware and software issues. Manage authorization and fulfillment of key hardware/software requests, maintain standard builds for Atos systems, and create technical documentation. Identify and escalate major incidents to key stakeholders, ensuring targets are met and exceptions are resolved. The role is fixed-term for 12 months and based fully on-site at the Atos office in Dundrum, Dublin.
Location: Dublin
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Remotely troubleshoot and repair local hardware and software issues for customers in Ireland.
  • •Manage authorization and supply of key hardware and software requests.
  • •Administer solutions to meet customer needs.
  • •Identify and communicate major incidents to key stakeholders.
  • •Create and maintain technical documentation, including problem/resolution documentation.

Key Requirements

  • •Ability to communicate fluently in English with customers via telephone, email and chat.
  • •Working knowledge of Windows 10 and Windows 11.
  • •Awareness of the ITIL methodology.
  • •6+ months previous IT contact center or customer service experience, or experience working in a target-driven environment with SLA incident management.
  • •Relevant IT certification or equivalent experience (e.g., MD100, MS900, CompTIA A+).
Experience:IT supportCustomer service
Skills:CommunicationRapport-buildingConceptual thinkingFlexibilityProblem-solvingFollow-upMonitoringMotivationFocus
Certifications:MD100MS900CompTIA A+
Languages:English
Tech Stack:Windows 10Windows 11ITILTelephoneEmailChat

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn