KeyCorp

1 week ago

Critical Incident Communications Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Partner with Technology Incident Managers to assess, prioritize, summarize, and communicate the impact of critical technical incidents to broad internal audiences. Collaborate across technical and non-technical teams using clear, formal business writing, ITIL-based prioritization, and accurate documentation throughout investigation and resolution. Serve as an SME for stakeholders, facilitate a daily incident meeting, and support 24/7 on-call escalations for critical issues.

Location: Indiana

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Monitor, investigate, and summarize the impact of potential and reported technical incidents in partnership with Incident Managers for timely audience updates.
•Bridge technology and non-technology teams through expert written communication, adapting tone and voice for clear incident messaging.
•Assess reported issues by gathering and analyzing data to determine impact and urgency, document actions during investigation, triage, and resolution, and apply ITIL-based prioritization.
•Serve as an SME for internal technology teams and confidently field questions from stakeholders across job levels, including leadership.
•Schedule, coordinate, and facilitate a daily department morning meeting; maintain Technology Incident Management procedures and support on-call escalations for critical incidents off-hours.

Pay and Benefits

Salary: USD 63,000 - 96,000 annually

Key Requirements

•5+ years of relevant experience.
•Bachelor’s degree (preferred) or equivalent experience.
•Extensive experience with formal and business writing to construct, revise, and own communications about technical issues and resolution activities.
•Working knowledge of IT systems and tools, including Dynatrace, ServiceNow, SharePoint, and Microsoft Teams.
•Ability to analyze incident impact and urgency and apply ITIL standards and organizational best practices to determine priority.

Experience:5+ years

Education:Bachelor's

Skills:Written communicationCommunicationCollaborationSelf-managementProblem-solving

Languages:English

Tech Stack:ITILDynatraceServiceNowSharePointMicrosoft Teams

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn

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KeyCorp

1 week ago

Critical Incident Communications Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Indiana

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Monitor, investigate, and summarize the impact of potential and reported technical incidents in partnership with Incident Managers for timely audience updates.
•Bridge technology and non-technology teams through expert written communication, adapting tone and voice for clear incident messaging.
•Assess reported issues by gathering and analyzing data to determine impact and urgency, document actions during investigation, triage, and resolution, and apply ITIL-based prioritization.
•Serve as an SME for internal technology teams and confidently field questions from stakeholders across job levels, including leadership.
•Schedule, coordinate, and facilitate a daily department morning meeting; maintain Technology Incident Management procedures and support on-call escalations for critical incidents off-hours.

Pay and Benefits

Salary: USD 63,000 - 96,000 annually

Key Requirements

•5+ years of relevant experience.
•Bachelor’s degree (preferred) or equivalent experience.
•Extensive experience with formal and business writing to construct, revise, and own communications about technical issues and resolution activities.
•Working knowledge of IT systems and tools, including Dynatrace, ServiceNow, SharePoint, and Microsoft Teams.
•Ability to analyze incident impact and urgency and apply ITIL standards and organizational best practices to determine priority.

Experience:5+ years

Education:Bachelor's

Skills:Written communicationCommunicationCollaborationSelf-managementProblem-solving

Languages:English

Tech Stack:ITILDynatraceServiceNowSharePointMicrosoft Teams

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn