Service Advisor - AutoNation Hyundai Valencia

AutoNation
United States
Workplace: OnsiteFull timeUSD 50,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Consultative selling","Interpersonal skills","Organizational skills","Customer follow-up"]

Serve as the key link between service technicians and customers, bringing customers into the service lane and translating technician recommendations into clear, customer-friendly explanations. Manage appointment setup, vehicle assessments, and repair orders with transparent cost and time estimates. Use a consultative approach to identify upsell opportunities, meet sales and customer satisfaction goals, and follow up to ensure timely completion and satisfaction.

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FursaFursa
AutoNation
AutoNation
4 weeks ago

Service Advisor - AutoNation Hyundai Valencia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the key link between service technicians and customers, bringing customers into the service lane and translating technician recommendations into clear, customer-friendly explanations. Manage appointment setup, vehicle assessments, and repair orders with transparent cost and time estimates. Use a consultative approach to identify upsell opportunities, meet sales and customer satisfaction goals, and follow up to ensure timely completion and satisfaction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Set, confirm, and prepare customer appointments for a great service experience.
  • •Greet customers, determine vehicle needs via customer information, vehicle walk-around, inspections, and test drives.
  • •Use consultative selling to plan required ongoing maintenance and suggest upsell opportunities.
  • •Produce repair orders with clear cost and time estimates, ensuring transparency.
  • •Communicate with technicians and parts associates, follow up on repair status, and ensure customer satisfaction.

Pay and Benefits

Salary: USD 50,000 - 120,000 annually
Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Proven ability to deliver an exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Demonstrated communication, consultative, interpersonal, and organizational skills.
  • •Experience and desire to work with technology; valid in-state driver’s license with an acceptable, safe driving record.
Education:High School
Skills:CommunicationConsultative sellingInterpersonal skillsOrganizational skillsCustomer follow-up
Licenses:Valid in-state driver’s license

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn