TikTok Shop by Tokopedia - Account Manager, Electronics - Indonesia

TikTok
Jakarta
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Negotiation","Stakeholder management","Analytical problem-solving","Logical problem-solving","Collaboration"]

Own the growth of the Electronics category by building a high-performing team and defining a competitive category strategy. Drive GMV through merchant acquisition, incubation programs, and performance management. Build relationships with merchants and brands, negotiate commercial deals for campaign participation, and develop Joint Business Plans aligned to merchant goals. Track seller metrics (cancellation, returns, shipping lead time, customer satisfaction) and continuously improve merchant performance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop by Tokopedia - Account Manager, Electronics - Indonesia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the growth of the Electronics category by building a high-performing team and defining a competitive category strategy. Drive GMV through merchant acquisition, incubation programs, and performance management. Build relationships with merchants and brands, negotiate commercial deals for campaign participation, and develop Joint Business Plans aligned to merchant goals. Track seller metrics (cancellation, returns, shipping lead time, customer satisfaction) and continuously improve merchant performance.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and scale the Electronics category by identifying key sub-categories and executing a competitive category strategy.
  • •Build and maintain relationships with merchants and brands to drive growth.
  • •Negotiate commercial deals and secure merchant participation in campaigns and seasonal events.
  • •Create Joint Business Plans (JBPs) aligned with merchants’ short- and long-term goals.
  • •Monitor and improve seller performance metrics and manage merchants through scalable incubation programs and platform initiatives.

Key Requirements

  • •Bachelor’s degree or above.
  • •Minimum 3 years of experience in relevant categories.
  • •Strong network with brands and major merchants.
  • •Familiarity with social media and e-Commerce ecosystems.
  • •Experience in the Electronics category and strong negotiation/stakeholder management skills.
Experience:3+ yearsE-commerceElectronics
Education:Bachelor's
Skills:NegotiationStakeholder managementAnalytical problem-solvingLogical problem-solvingCollaboration

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn