Senior Guest Services Executive - Front Office - Jumeirah Saadiyat Island

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Team motivation","Guest service","Multi-cultural collaboration"]

Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout each stay at Jumeirah Saadiyat Island. Brief colleagues at shift start, warmly greet guests and visitors, monitor daily front-desk operations, and proactively resolve guest concerns or system disruptions. Maintain accurate records and shift reports, conduct quality and policy checks, and ensure compliance with hospitality standards across all front desk functions.

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FursaFursa
Jumeirah
Jumeirah
1 week ago

Senior Guest Services Executive - Front Office - Jumeirah Saadiyat Island

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout each stay at Jumeirah Saadiyat Island. Brief colleagues at shift start, warmly greet guests and visitors, monitor daily front-desk operations, and proactively resolve guest concerns or system disruptions. Maintain accurate records and shift reports, conduct quality and policy checks, and ensure compliance with hospitality standards across all front desk functions.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service.
  • •Brief colleagues at the beginning of each shift to communicate roles, priorities, and service expectations.
  • •Greet all guests and visitors warmly and professionally to set the tone for service.
  • •Monitor and assist with daily operations, resolving service delays, guest concerns, and system disruptions.
  • •Maintain accurate records and prepare shift reports, and perform regular checks for quality and policy compliance.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveLearning BudgetRemote Work

Key Requirements

  • •2 years of relevant experience in hospitality or related industries
  • •Experience working in a multi-cultural environment
  • •Strong communication and interpersonal skills
  • •Proficiency in English
  • •Adhere to hospitality standards and policies across front desk functions
Experience:2+ yearsHospitalityLuxury hospitality
Skills:CommunicationInterpersonal skillsTeam motivationGuest serviceMulti-cultural collaboration
Languages:English

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn