NTT

4 weeks ago

Field Services Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide on-site integration and support for company and multi-vendor systems, including installing, configuring, maintaining, troubleshooting, and repairing desktops, notebooks, printers, and related peripherals. Serve as the client liaison for administrative and technical issues, clarifying when problems fall to sales, client support, or engineers. Perform troubleshooting, parts replacement, system upgrades, and identify issues affecting end-user experience. Requires strong Windows knowledge and client service skills, plus A+ or equivalent.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Perform on-site integration and support for company and multi-vendor systems solutions, including hardware, software, networking products, and operating systems.
•Install, implement, configure, maintain, troubleshoot, and repair desktops, notebooks, printers, and associated peripherals.
•Serve as the company liaison with the client on administrative and technical matters, clarifying ownership of problem resolution.
•Conduct troubleshooting, parts replacement, system upgrades, basic deployment, and repair for end-user devices.
•Identify potential issues that could impact end-user experience and take corrective action.

Key Requirements

•High School Diploma or equivalent.
•Undergraduate degree or some college coursework preferred.
•Strong knowledge of Windows operating system environment.
•Solid client service skills.
•A+ desktop or equivalent skill set required; additional hardware certifications for various platforms may be required.

Education:High School

Skills:Client serviceTroubleshootingIndependent judgment

Certifications:A+

Tech Stack:WindowsDesktopNotebookPrintersOperating systemsHardwareSoftwareNetworking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT