Symetra

2 weeks ago

Customer Communications Manager - Benefits Division – Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the strategy, development, and delivery of customer communications for the Benefits Division. Lead planning and execution of customer-facing messaging, translating complex business, operational, and regulatory updates into clear, customer-friendly information. Partner cross-functionally across marketing, product, sales, account management, operations, compliance, and legal, and coordinate reviews to ensure accuracy, compliance, and accessibility. Report on outcomes and support urgent customer-impacting events.

Location: United States, Bellevue

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Develop and implement communication strategies, processes, and workflows for Benefits customers.
•Create, edit, and distribute customer-facing communications including operational updates, service announcements, and regulatory notifications.
•Manage communication logistics such as audience segmentation, distribution methods, and delivery platforms.
•Coordinate governance and compliance review/approval processes with compliance, legal, privacy, brand, and internal partners.
•Monitor project timelines and provide reporting and insights on communication initiatives and outcomes.

Travel: Low travel

Pay and Benefits

Salary: USD 106,400 - 177,300 annually

Perks:401kPaid LeaveRemote Work

Key Requirements

•8+ years of experience developing and delivering customer, plan member, or client communications.
•Exceptional writing, editing, and proofreading skills to translate complex information into clear, customer-friendly messaging.
•Strong project management and organizational skills, including managing multiple communication initiatives simultaneously.
•Experience supporting communications in a regulated industry such as insurance, financial services, or healthcare.
•Experience with Salesforce CRM and customer communication/marketing automation tools, plus knowledge of group/supplemental health/stop loss benefits.

Experience:8+ yearsInsuranceFinancial servicesHealthcare

Education:High School

Skills:WritingEditingProofreadingProject managementStakeholder collaboration

Tech Stack:Salesforce CRMEmail marketing platformsCustomer communication platformsMarketing automation tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra

Provides life insurance, annuities, retirement solutions, and employee benefits to individuals, employers, and financial institutions. Symetra focuses on protecting financial futures through insurance products and retirement services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Bellevue, United States

Founded: 1957

Website LinkedIn

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Symetra

2 weeks ago

Customer Communications Manager - Benefits Division – Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States, Bellevue

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Develop and implement communication strategies, processes, and workflows for Benefits customers.
•Create, edit, and distribute customer-facing communications including operational updates, service announcements, and regulatory notifications.
•Manage communication logistics such as audience segmentation, distribution methods, and delivery platforms.
•Coordinate governance and compliance review/approval processes with compliance, legal, privacy, brand, and internal partners.
•Monitor project timelines and provide reporting and insights on communication initiatives and outcomes.

Travel: Low travel

Pay and Benefits

Salary: USD 106,400 - 177,300 annually

Perks:401kPaid LeaveRemote Work

Key Requirements

•8+ years of experience developing and delivering customer, plan member, or client communications.
•Exceptional writing, editing, and proofreading skills to translate complex information into clear, customer-friendly messaging.
•Strong project management and organizational skills, including managing multiple communication initiatives simultaneously.
•Experience supporting communications in a regulated industry such as insurance, financial services, or healthcare.
•Experience with Salesforce CRM and customer communication/marketing automation tools, plus knowledge of group/supplemental health/stop loss benefits.

Experience:8+ yearsInsuranceFinancial servicesHealthcare

Education:High School

Skills:WritingEditingProofreadingProject managementStakeholder collaboration

Tech Stack:Salesforce CRMEmail marketing platformsCustomer communication platformsMarketing automation tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Bellevue, United States

Founded: 1957

Website LinkedIn