Sales Team Lead

Dubizzle
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 2-3 yearsEducation: bachelorsSkills: ["Coaching","People development","Leadership","Communication","Conflict resolution"]

Lead the seller retention team to achieve monthly retention and auction revenue targets. Create operational and people plans to reduce seller churn, monitor churn trends and retention performance, and drive corrective actions. Coach and train the team on retention techniques, objection handling, and the value proposition through regular 1:1s. Manage workflow, call allocation, and schedules, handle inquiries, and use CRM/reporting dashboards to translate data into action.

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FursaFursa
Dubizzle
Dubizzle
2 days ago

Sales Team Lead

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the seller retention team to achieve monthly retention and auction revenue targets. Create operational and people plans to reduce seller churn, monitor churn trends and retention performance, and drive corrective actions. Coach and train the team on retention techniques, objection handling, and the value proposition through regular 1:1s. Manage workflow, call allocation, and schedules, handle inquiries, and use CRM/reporting dashboards to translate data into action.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Develop operational plans to lead the retention team to achieve monthly retention targets.
  • •Monitor seller churn trends and retention performance, identifying root causes and recommending corrective actions.
  • •Provide coaching and training on retention techniques, objection handling, and the value proposition, including regular 1:1 meetings.
  • •Organize workflow, lead/call allocation, and work schedules across the retention team.
  • •Apply KPI-related policies, handle employee complaints and inquiries, and help evaluate team members.

Pay and Benefits

Perks:Health InsuranceAnnual AirEmployee DiscountsLearning BudgetTax-free Salary

Key Requirements

  • •Bachelor’s degree (university graduate).
  • •2–3 years of experience in a call centre/sales environment, ideally including retention, collections, or sales.
  • •1–2 years of team management experience, ideally leading a retention, collections, or sales team.
  • •Basic computer knowledge and understanding of call center operations, workflows, and performance metrics.
  • •Arabic and English communication skills, plus familiarity with CRM and reporting tools to track retention performance and auction revenue.
Experience:2-3 years
Education:Bachelor's
Skills:CoachingPeople developmentLeadershipCommunicationConflict resolution
Languages:ArabicEnglish
Tech Stack:CRMReporting toolsRetention/performance dashboards

Company Brief

Dubizzle
Dubizzle operates the leading classifieds marketplace in the UAE and MENA, connecting buyers and sellers for cars, property, jobs and general goods through web and mobile platforms. It is part of a larger group that includes property and automotive portals.
Industry: Online Marketplaces
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.5
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