Loan Document Specialist

Carvana
Arizona
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Critical thinking","Problem-solving","Attention to detail","Communication","Adaptability"]

Work in person at Carvana’s Tempe headquarters as a customer-focused advocate handling inbound and outbound calls for car-buying and selling. Use critical thinking and an AI co-pilot to resolve customer needs in real time, while reviewing and verifying sensitive documentation through casework. Thrive in a fast-paced, tech-forward environment with weekend/holiday shifts, overtime opportunities, and structured pay growth based on performance.

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FursaFursa
Carvana
Carvana
3 days ago

Loan Document Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Work in person at Carvana’s Tempe headquarters as a customer-focused advocate handling inbound and outbound calls for car-buying and selling. Use critical thinking and an AI co-pilot to resolve customer needs in real time, while reviewing and verifying sensitive documentation through casework. Thrive in a fast-paced, tech-forward environment with weekend/holiday shifts, overtime opportunities, and structured pay growth based on performance.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Build genuine relationships with customers and guide them through the car-buying or selling journey via inbound and outbound calls.
  • •Problem-solve customer needs in real time using critical thinking alongside AI technology.
  • •Review and verify sensitive customer documentation through casework with speed and accuracy.
  • •Provide high-quality customer interactions with real-time AI coaching and feedback.
  • •Stay current with evolving technology and product updates while performing day-to-day tasks.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeavePaid HolidaysStudent Loan

Key Requirements

  • •Bachelor’s degree OR 2+ years of customer service experience in a fast-paced or high-volume environment.
  • •High school diploma or GED required.
  • •Ability to navigate multiple systems and learn new tools, troubleshoot effectively.
  • •High capacity for learning and critical thinking; can adapt quickly to rapid change.
  • •Read, write, speak, and understand English.
Education:Bachelor's
Skills:Critical thinkingProblem-solvingAttention to detailCommunicationAdaptability
Languages:English
Tech Stack:AIAI co-pilot

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn