Benefits Analyst

Aon
United States
Workplace: HybridFull timeUSD 45,000 - 50,000 annuallyFunction: Finance & AccountingExperience: 1+ yearsEducation: bachelorsSkills: ["Customer-focused","Detail-oriented","Efficient","Communication","Listening","Multi-tasking","Analytical thinking","Problem-solving","Independent work","Teamwork","Writing clearly","Quality focus"]

Adjudicate benefits transactions for client debt cancellation programs, reviewing required documentation, tracking daily follow-up status, and prioritizing an inventory to meet contractual service levels. Handle inbound and outbound calls to customers and third parties, actively listen, resolve questions/complaints, and document case details clearly. Work across multiple systems while consistently meeting production and quality metrics and providing strong customer service.

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FursaFursa
Aon
Aon
1 day ago

Benefits Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Adjudicate benefits transactions for client debt cancellation programs, reviewing required documentation, tracking daily follow-up status, and prioritizing an inventory to meet contractual service levels. Handle inbound and outbound calls to customers and third parties, actively listen, resolve questions/complaints, and document case details clearly. Work across multiple systems while consistently meeting production and quality metrics and providing strong customer service.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Process benefit-related transactions accurately and in a timely manner.
  • •Review and analyze documentation needed to process benefits.
  • •Review daily follow-up status reports and prioritize daily inventory to meet contractual service levels.
  • •Manage inbound calls and respond efficiently with solutions or alternatives.
  • •Document details of customer inquiries/complaints and the actions taken to resolve them while meeting production and quality metrics.

Pay and Benefits

Salary: USD 45,000 - 50,000 annually
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveTuition AssistanceCommuter BenefitsLife Insurance

Key Requirements

  • •At least 1 year industry-specific experience in debt cancellation/benefits or a like industry.
  • •Customer service experience with strong communication and listening skills.
  • •Ability to multi-task and manage time effectively while maintaining quality.
  • •Clear, concise written communication.
  • •Strong analytical and problem-solving skills with a quality focus.
Experience:1+ yearsDebt cancellationBenefitsCustomer service
Education:Bachelor's
Skills:Customer-focusedDetail-orientedEfficientCommunicationListeningMulti-taskingAnalytical thinkingProblem-solvingIndependent workTeamworkWriting clearlyQuality focus
Tech Stack:Microsoft Office

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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