Order Handler PDL

Alfalaval
Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Coordination","Adaptability","Flexibility","Problem resolution"]

Own customer order communications as the first line of support, handling order inquiries and coordinating internally with service centers, factories, sales, and group companies. Manage order creation and execution against purchase orders, support material transfer readiness, dispatch planning, quotes, returns, and credit/debit. Monitor KPIs and ensure safety, quality, delivery, and timely claim/QA closure while contributing to continuous improvement through SOP updates and problem resolution.

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FursaFursa
Alfalaval
Alfalaval
1 day ago

Order Handler PDL

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Last checked: 2 hours agoStatus: Live

Job Summary

Own customer order communications as the first line of support, handling order inquiries and coordinating internally with service centers, factories, sales, and group companies. Manage order creation and execution against purchase orders, support material transfer readiness, dispatch planning, quotes, returns, and credit/debit. Monitor KPIs and ensure safety, quality, delivery, and timely claim/QA closure while contributing to continuous improvement through SOP updates and problem resolution.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the contact window for customers to deal with orders and ensure timely, accurate communication.
  • •Manage internal purchase orders and support Factory MTN for timely material availability and deliveries (SDOT).
  • •Coordinate service center order creation against PO and ensure timely execution, planning dispatches through warehouse.
  • •Create quotes for GMUs and act as claim representative, assisting QA to ensure closure on time.
  • •Register orders and monitor order settlement (delays, move forwards, holds, TBA), handle returns and credit/debit, and create order documentation.

Key Requirements

  • •Bachelor’s degree in Mechanical Engineering or Production Engineering from a reputed institute.
  • •2 to 5 years of experience in the same field.
  • •Fluent English (oral and written) for customer and internal communication.
  • •Experience coordinating orders and working across cross-functional teams.
  • •Good knowledge of MS Office (Advance Excel, PowerPoint); experience with ERP systems; Power BI/SQL is a plus.
Experience:2-5 years
Education:Bachelor's in Mechanical Engineering / Production Engineering
Skills:CommunicationCoordinationAdaptabilityFlexibilityProblem resolution
Languages:English
Tech Stack:MS OfficeAdvance ExcelPowerPointERP systemsPower BISQL

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn