Staff Service Manager

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Incident management","Root cause analysis","Continuous improvement","Cross-functional collaboration"]

Lead Unix infrastructure service delivery for on-premises and cloud enterprise environments, managing a team of Unix service professionals. Own service operations for manufacturing and business-critical systems, driving incident/problem/change management, SLAs, and operational standards. Manage infrastructure lifecycle projects such as upgrades, maintenance, and disaster recovery using AWS and other tooling. Ensure audit/compliance (including SOX), monitor performance metrics, and continuously improve using ITIL practices.

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Tyson Foods
Tyson Foods
1 week ago

Staff Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead Unix infrastructure service delivery for on-premises and cloud enterprise environments, managing a team of Unix service professionals. Own service operations for manufacturing and business-critical systems, driving incident/problem/change management, SLAs, and operational standards. Manage infrastructure lifecycle projects such as upgrades, maintenance, and disaster recovery using AWS and other tooling. Ensure audit/compliance (including SOX), monitor performance metrics, and continuously improve using ITIL practices.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Plan, coordinate, and oversee Unix infrastructure service delivery across on-premises and cloud environments.
  • •Lead, guide, and coordinate a team of Unix service professionals.
  • •Manage infrastructure lifecycle projects including upgrades, maintenance, and disaster recovery.
  • •Oversee service operations for business-critical enterprise environments (including manufacturing systems), including incident, problem, and change management.
  • •Ensure SLAs and operational standards compliance (including SOX), perform root cause analysis, monitor service performance metrics, and drive continuous service improvement.

Pay and Benefits

Perks:Paid Leave401kHealth InsuranceLife InsuranceDentalVision

Key Requirements

  • •Bachelor’s degree (or foreign equivalent) in Computer Science, Electronics Engineering, Information Technology, or related field, plus 5 years of progressive experience in a related position.
  • •5+ years managing enterprise Linux/Unix operating systems (RHEL, SUSE, Oracle Linux, AIX) and lifecycle management tools (Red Hat Satellite, SUSE Manager).
  • •Designing, supporting, and managing enterprise-scale infrastructure across multiple cloud platforms, including AWS, GCP, and Microsoft Azure.
  • •Implementing and maintaining infrastructure automation using Terraform, Ansible Automation Platform, and AWS CloudFormation for scalable deployments.
  • •Disaster recovery and monitoring experience using AWS Elastic Disaster Recovery (plus Zerto/backup recoveries) and tools such as Splunk, Nagios, and AWS CloudWatch; plus license compliance using IBM License Metric Tool (ILMT).
Experience:Enterprise infrastructureCloudIT service management
Education:Bachelor's in Computer Science, Electronics Engineering, Information Technology, or related field
Skills:LeadershipIncident managementRoot cause analysisContinuous improvementCross-functional collaboration
Licenses:IBM License Metric Tool (ILMT)
Tech Stack:UnixLinuxRHELSUSEOracle LinuxAIXRed Hat SatelliteSUSE ManagerTerraformAnsible Automation PlatformAWS CloudFormationSplunkNagiosAWS CloudWatchAWS Elastic Disaster RecoveryZertoITILIBM License Metric Tool (ILMT)IBM pSeriesDell

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
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