Principal Coordinator, Tech Operations

Discover Financial
Plano
Workplace: OnsiteFull timeUSD 62,900 - 71,800 annuallyFunction: Executive & General ManagementExperience: 1+ yearsEducation: associatesSkills: ["Written communication","Verbal communication","Troubleshooting","Customer support","Training"]

Provide first-call technology support for a geographically distributed organization, resolving end-user issues via remote access tools and multiple support channels. Monitor and triage tickets, calls, chats, and service requests, using ServiceNow to track and escalate as needed. Troubleshoot Windows and Mac laptop problems, mobile device support, and password resets. Help onboard new agents through training and shadowing, and perform other manager-assigned tasks.

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Discover Financial
Discover Financial
1 day ago

Principal Coordinator, Tech Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Provide first-call technology support for a geographically distributed organization, resolving end-user issues via remote access tools and multiple support channels. Monitor and triage tickets, calls, chats, and service requests, using ServiceNow to track and escalate as needed. Troubleshoot Windows and Mac laptop problems, mobile device support, and password resets. Help onboard new agents through training and shadowing, and perform other manager-assigned tasks.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Provide remote and first-call technology support to resolve internal end-user issues
  • •Monitor and respond to tickets, calls, chats, and in-person service requests
  • •Interact with end users via phone or chat modules to resolve software and hardware issues
  • •Use ServiceNow to track and escalate tickets for end users
  • •Train new agents for onboarding and allow others to shadow

Pay and Benefits

Salary: USD 62,900 - 71,800 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification
  • •At least 1 year of remote help desk support experience
  • •2+ years of remote help desk support experience
  • •1+ year of Mac support experience and 1+ year of Windows OS support experience
  • •ITIL certification or Mac Integration Basics Certificate or Windows 10 Certificate
Experience:1+ years
Education:Associate's in Computer Science, Information Systems, and Engineering
Skills:Written communicationVerbal communicationTroubleshootingCustomer supportTraining
Certifications:ITIL CertificationMac Integration Basics CertificateWindows 10 Certificate
Tech Stack:ServiceNowWindowsMacOSWindows 10Remote access toolsService Now

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn