Senior Customer Engineer, Vietnam

Cloudflare
Singapore
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Consultative advisory","Presentation"]

Serve as a quota-carrying technical advisor who guides enterprise customers through pre-sales validation, onboarding, deployment architecture, and full lifecycle expansion. Lead technical deep-dives and PoC evaluations, translate DNS/CDN/Zero Trust/security needs into fit-for-purpose Cloudflare architectures, and own customer health, risk, and expansion strategy. Use AI agents and LLM-driven workflow automation to reduce administrative toil and deliver measurable performance, reliability, and security outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudflare
Cloudflare
5 days ago

Senior Customer Engineer, Vietnam

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a quota-carrying technical advisor who guides enterprise customers through pre-sales validation, onboarding, deployment architecture, and full lifecycle expansion. Lead technical deep-dives and PoC evaluations, translate DNS/CDN/Zero Trust/security needs into fit-for-purpose Cloudflare architectures, and own customer health, risk, and expansion strategy. Use AI agents and LLM-driven workflow automation to reduce administrative toil and deliver measurable performance, reliability, and security outcomes.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with account executives to lead technical deep-dive discovery, capture requirements, and map customer infrastructure to Cloudflare architectures and bespoke solutions.
  • •Define and evaluate PoCs and technical validation plans, delivering tailored technical presentations, architectural diagrams, and demos during the sales cycle.
  • •Provide primary executive and engineering contact for technical onboarding and implementation oversight, designing migration/onboarding blueprints and guiding configuration best practices.
  • •Carry variable quota responsibilities for new business acquisition and account growth, running technical QBRs to translate platform capabilities into ROI.
  • •Use AI-augmented workflows to automate routine tasks (e.g., RFP/security questionnaire responses, sandbox provisioning, basic telemetry monitoring) and reduce administrative toil.
Travel: High travel

Key Requirements

  • •7+ years in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management).
  • •Ability to whiteboard, design, and articulate complex enterprise network and security architectures.
  • •Strong consultative/advisory skills to translate technical concepts into business outcomes for engineers and C-level executives.
  • •Demonstrated commercial mindset operating in a quota- or revenue-aligned environment with enterprise sales cycles and SaaS metrics.
  • •Experience across at least four areas such as Internet fundamentals, security (WAF/Zero Trust/SASE), performance, AI proficiency (prompting/LLMs), coding/scripting, or developer platform fluency (APIs/SDKs/webhooks/infra-as-code).
Experience:SaaSEnterprise sales
Education:
Skills:CommunicationStakeholder managementConsultative advisoryPresentation
Languages:Vietnamese
Tech Stack:AI agentsLarge Language Models (LLMs)Prompt engineeringLog analysisWorkflow automationPythonJavaScriptBashLuaGoRESTful APIsGraphQLSDKsWebhooksTerraformPulumiCI/CD pipelinesObservabilityRAGAPI connectors

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn