Contact Centre Representative II (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

通过电话、电邮及实时通讯工具为客户解答信用卡及一般银行服务相关咨询，处理个人网上理财与付款等业务需求。你将主动了解客户需求，向合适客户推荐产品与服务，并在必要时提出合理方案，协助客户解决疑难、提升满意度，提供高质量客户服务。

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
19 hours ago

Contact Centre Representative II (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

通过电话、电邮及实时通讯工具为客户解答信用卡及一般银行服务相关咨询，处理个人网上理财与付款等业务需求。你将主动了解客户需求，向合适客户推荐产品与服务，并在必要时提出合理方案，协助客户解决疑难、提升满意度，提供高质量客户服务。
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •通过电话、电邮及实时通讯工具解答客户关于信用卡、一般银行服务及相关业务咨询
  • •处理个人网上理财及付款等相关业务需求
  • •发掘客户需求，向合适客户推荐产品及服务
  • •根据情况提出合理方案，协助客户解决疑难
  • •提供高质量客户服务并达成客户满意度

Key Requirements

  • •具备良好的客户服务意识并愿意从事客户服务工作
  • •粤语流利，思路清晰，具备良好的语言表达与沟通能力
  • •具备良好的团队合作精神
  • •具备一定的英语沟通及读写能力
  • •能够接受轮班安排优先考虑
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn