Field Technician (Remote Home, US)

Atos
United States
Workplace: RemoteFull timeUSD 54,386 - 87,000Function: Field Service, Maintenance & Skilled TradesSkills: ["Problem-solving","Analytical skills","Customer service orientation","Effective communication","Independent work"]

Provide on-site and remote technical support for end users by diagnosing and resolving hardware, software, operating system, and connectivity issues. Install, configure, and upgrade equipment; troubleshoot wired networking connectivity; and perform break-fix and deployment work through device moves, adds, and changes. Manage IT tickets within service level targets, maintain incident documentation, and support asset inventory and security policy compliance.

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Atos
Atos
1 month ago

Field Technician (Remote Home, US)

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide on-site and remote technical support for end users by diagnosing and resolving hardware, software, operating system, and connectivity issues. Install, configure, and upgrade equipment; troubleshoot wired networking connectivity; and perform break-fix and deployment work through device moves, adds, and changes. Manage IT tickets within service level targets, maintain incident documentation, and support asset inventory and security policy compliance.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote technical support for network, server, and peripheral equipment.
  • •Diagnose and resolve hardware, software, operating system, and connectivity issues.
  • •Perform equipment installation, configuration, upgrades, and replacements.
  • •Travel to customer sites for break-fix services, deployments, and technology refresh initiatives.
  • •Manage tickets within service level targets and maintain detailed documentation of incidents and resolutions.
Travel: Medium travel

Pay and Benefits

Salary: USD 54,386 - 87,000
Perks:Health InsuranceDentalVisionEmployee Assistance401kPet Insurance

Key Requirements

  • •2+ years of experience in desktop support, field services, or technical support.
  • •Troubleshoot hardware, software, and network issues.
  • •Familiarity with Active Directory, device management tools, and ticketing systems.
  • •Associate’s degree, technical certification, or equivalent work experience.
  • •Valid driver’s license and ability to travel to customer locations.
Skills:Problem-solvingAnalytical skillsCustomer service orientationEffective communicationIndependent work
Licenses:Valid driver's license
Certifications:CompTIA A+CompTIA Network+Microsoft certifications
Tech Stack:Active DirectoryTicketing systemsDevice management toolsMDMNetworkingServersCloud technologies

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn