Field Technician (Remote Home, US)

Atos
United States
Workplace: RemoteFull timeUSD 54,386 - 105,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: certificationSkills: ["Problem-solving","Customer service orientation","Communication","Ability to work independently","Organizational skills"]

Provide on-site and remote technical support for customer endpoints and infrastructure, diagnosing and resolving hardware, software, operating system, and connectivity issues. Install, configure, upgrade, and replace equipment while supporting wired network connectivity and troubleshooting. Manage service requests and tickets within SLAs, maintain accurate inventory and documentation, and travel for break-fix, deployments, and technology refreshes.

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Atos
Atos
12 hours ago

Field Technician (Remote Home, US)

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Last checked: 12 hours agoStatus: Live

Job Summary

Provide on-site and remote technical support for customer endpoints and infrastructure, diagnosing and resolving hardware, software, operating system, and connectivity issues. Install, configure, upgrade, and replace equipment while supporting wired network connectivity and troubleshooting. Manage service requests and tickets within SLAs, maintain accurate inventory and documentation, and travel for break-fix, deployments, and technology refreshes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote technical support for network, server, and peripheral equipment.
  • •Diagnose and resolve hardware, software, operating system, and connectivity issues.
  • •Perform equipment installation, configuration, upgrades, and replacements.
  • •Travel to customer sites for break-fix services and technology refresh initiatives.
  • •Manage tickets and service requests within service level targets while following security and compliance policies.
Travel: Low travel

Pay and Benefits

Salary: USD 54,386 - 105,000 annually
Perks:Health InsuranceDentalVisionFlexible SpendingHsa401kEapPet Insurance

Key Requirements

  • •Associate's degree, technical certification, or equivalent work experience.
  • •2+ years of experience in desktop support, field services, or technical support.
  • •Experience troubleshooting hardware, software, and network issues.
  • •Familiarity with Active Directory, device management tools, and ticketing systems.
  • •Valid driver's license and ability to travel to customer locations.
Experience:2+ yearsEnterprise environments
Education:Certification / Diploma
Skills:Problem-solvingCustomer service orientationCommunicationAbility to work independentlyOrganizational skills
Licenses:Driver's license
Certifications:CompTIA A+CompTIA Network+Microsoft certifications
Tech Stack:Active DirectoryDevice management toolsTicketing systemsNetworkingServersCloud technologiesITILMDM

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn