NTT

3 months ago

Field Tech Analyst- Desktop Support

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide on-site (and possibly remote) desktop support for managed client services, including installation, implementation, maintenance, troubleshooting, and break/fix repair of desktops, notebooks, and peripherals. You will handle Windows troubleshooting, diagnosing, imaging/deployment, and software installation, while also serving as a liaison with the customer and supporting incident-management/service desk functions using ServiceNow. Review and optimize Windows 7/10/11 desktop configurations at client sites.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Perform on-site and/or remote installation, implementation, maintenance, troubleshooting, and repair of desktops, notebooks, and peripherals
•Handle Windows troubleshooting, diagnosing, imaging/deployment, and software installation
•Provide technical support and incident management/service desk functions using ServiceNow
•Serve as the liaison with the customer on administrative and technical matters
•Review, troubleshoot, and approve desktop/notebook configurations and perform basic break/fix maintenance and repairs

Key Requirements

•5+ years of desktop/technical Windows support experience
•Ability to troubleshoot, diagnose, and perform imaging/deployment and software installation on Windows
•Experience with ServiceNow (or similar ticketing system) and incident management/service desk functions
•Experience supporting Office 365 and endpoint management tools such as SCCM and/or Intune
•Strong customer service experience and excellent verbal and written communication

Experience:5+ years

Skills:Customer serviceVerbal communicationWritten communicationInterpersonal skillsTeam collaboration

Certifications:A+

Tech Stack:WindowsWindows 7Windows 10Windows 11ServiceNowOffice 365SCCMIntuneIMACImaging/deploymentSoftware installationTroubleshootingDesktop supportNotebook supportIncident management

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT