Remote Customer Service Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Empathy","Professionalism","Communication","Calm under pressure","Customer support experience"]

Manage customer queries, complaints, and product questions across multiple communication channels. Process orders, forms, applications, and requests, while keeping detailed records of interactions and escalations. Maintain a positive, empathetic, and professional tone, resolve issues, and coordinate with colleagues as needed. Provide feedback to improve the customer service process, and support team performance by managing junior customer service representatives to ensure customer satisfaction.

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FursaFursa
Qureos
Qureos
3 weeks ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Manage customer queries, complaints, and product questions across multiple communication channels. Process orders, forms, applications, and requests, while keeping detailed records of interactions and escalations. Maintain a positive, empathetic, and professional tone, resolve issues, and coordinate with colleagues as needed. Provide feedback to improve the customer service process, and support team performance by managing junior customer service representatives to ensure customer satisfaction.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Maintain a positive, empathetic, and professional attitude toward customers.
  • •Respond promptly to customer inquiries and communicate through various channels.
  • •Acknowledge, resolve, and escalate customer complaints as needed.
  • •Process orders, forms, applications, and requests, and keep detailed records of interactions and complaints.
  • •Manage a team of junior customer service representatives and provide feedback to improve the customer service process.

Key Requirements

  • •High school diploma, general education degree, or equivalent.
  • •Ability to stay calm when customers are stressed or upset.
  • •Comfortable using computers.
  • •Experience working with customer support.
Education:High School
Skills:EmpathyProfessionalismCommunicationCalm under pressureCustomer support experience
Tech Stack:Computers

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn