Customer Service Representative (Spanish/English)

Binance
Turkey
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Honesty","Integrity","Proactive","Meticulous","Teamwork","Communication","Ability to work under pressure"]

Provide customer support for a world-class cryptocurrency exchange through ticketing and live chat, handling inquiries, complaints, and identification approval processes. Respond to customers in Spanish and English, including back-office ticket management and 7*24 online enquiry and email replies. Accurately document requests, advise users via email/online tools, support other business units with customer liaison, and manage special cases and ad hoc tasks.

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FursaFursa
Binance
Binance
2 years ago

Customer Service Representative (Spanish/English)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide customer support for a world-class cryptocurrency exchange through ticketing and live chat, handling inquiries, complaints, and identification approval processes. Respond to customers in Spanish and English, including back-office ticket management and 7*24 online enquiry and email replies. Accurately document requests, advise users via email/online tools, support other business units with customer liaison, and manage special cases and ad hoc tasks.
Location: Turkey
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle back-office customer support tickets and provide 7*24 online enquiry and email reply services.
  • •Respond to customer queries, advice, and suggestions via email or online tools.
  • •Support identification approval processes and manage customer complaints, special cases, and ad hoc tasks.
  • •Support other business units through customer liaison, accurately documenting customer requests and advice.
  • •Provide feedback in the form of documentation.

Key Requirements

  • •Speak Spanish (native) and English (advanced); a third language will be preferred.
  • •Have a college degree or above.
  • •Demonstrate high honesty, integrity, proactive and meticulous work habits, and a team-oriented sense of responsibility.
  • •Be able to work under pressure with strong communication skills and consistently exceed expectations.
  • •Be passionate about customer service and able to work different shifts; prior financial industry experience is beneficial.
Education:Bachelor's
Skills:HonestyIntegrityProactiveMeticulousTeamworkCommunicationAbility to work under pressure
Languages:SpanishEnglish

Company Brief

Binance
Operates one of the world’s largest cryptocurrency exchanges, offering spot and derivatives trading, a native token (BNB), wallet services, staking, and a broad suite of crypto financial products and infrastructure.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Bootstrapped
Headquarters: George Town, Cayman Islands
Founded: 2017
WebsiteLinkedIn