Networking Managed Services Engineer (L2)

NTT
Bengaluru, Karnataka
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Planning","Adaptability","Resilience","Communication","Active listening"]

Monitor and support client IT infrastructure as a second-line support engineer for medium-complexity incidents and requests. Proactively review tickets, execute operational tasks, log and analyze issues to prevent escalation, and coordinate with clients and internal teams to restore services to SLA. Perform shift handovers, escalate to Centres of Excellence when needed, contribute to automation, and support change management, maintenance, and trend analysis for process improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
6 days ago

Networking Managed Services Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Monitor and support client IT infrastructure as a second-line support engineer for medium-complexity incidents and requests. Proactively review tickets, execute operational tasks, log and analyze issues to prevent escalation, and coordinate with clients and internal teams to restore services to SLA. Perform shift handovers, escalate to Centres of Excellence when needed, contribute to automation, and support change management, maintenance, and trend analysis for process improvements.
Location: Bengaluru, Karnataka
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor, identify, investigate, and resolve client incidents and problems to meet SLAs.
  • •Review client requests and tickets and apply technical expertise to handle second-line support for medium complexity cases.
  • •Update tickets with actions taken, log and analyze issues before they escalate, and coordinate with clients and internal teams.
  • •Manage shift handovers by highlighting key tickets and upcoming critical tasks, and escalate when needed to Centres of Excellence (CoE).
  • •Support change management by logging change requests, executing approved maintenance activities, auditing tickets, and contributing to automation and trend analysis.

Key Requirements

  • •At least one technical certification in networking/IT technologies mentioned (e.g., Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus).
  • •Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls; familiarity with related tooling and environments.
  • •Strong planning skills to anticipate and adapt to changing circumstances in an operational support environment.
  • •Ability to communicate effectively across cultures and use active listening with a client-centric approach.
  • •Bachelor’s degree in IT/Computing (or equivalent qualification/work experience).
Education:Bachelor's in IT/Computing
Skills:PlanningAdaptabilityResilienceCommunicationActive listening
Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusSwitchesRoutersFirewallsTicketing toolsAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn