Clio

1 month ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 41 minutes agoStatus: Live

Job Summary

Account Manager (AM2) for Mexico leads post-sale customer journeys, owning relationships from onboarding to long-term partnership. Balances high-touch strategic engagement with scalable processes, drives renewals and expansion, leads QBRs with key stakeholders, and coordinates CS, SEs, and AEs to deliver value at scale in a remote Mexico market.

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and manage the customer relationship post-sale as the single point of truth from onboarding through long-term partnership.
•Balance deep strategic engagement with scalable, process-driven touchpoints for a mixed portfolio of accounts.
•Lead Quarterly Business Reviews (QBRs) with decision makers to demonstrate business value from product usage data.
•Identify and realize expansion opportunities and contribute to net retention through renewals and upsell.
•Coordinate cross-functionally with Customer Success (CS1/CS2), Sales Engineers (SEs), and Account Executives (AEs) to deliver value at scale.

Pay and Benefits

Perks:Telework AllowanceAdministrative Leave

Key Requirements

•Strong relationship management and account ownership from onboarding to renewal.
•Ability to manage a mixed portfolio with both strategic accounts and scalable volume accounts.

Experience:HealthcareSaaS

Skills:Customer successRelationship managementProblem-solvingCommunication

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

1 month ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 41 minutes agoStatus: Live

Job Summary

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and manage the customer relationship post-sale as the single point of truth from onboarding through long-term partnership.
•Balance deep strategic engagement with scalable, process-driven touchpoints for a mixed portfolio of accounts.
•Lead Quarterly Business Reviews (QBRs) with decision makers to demonstrate business value from product usage data.
•Identify and realize expansion opportunities and contribute to net retention through renewals and upsell.
•Coordinate cross-functionally with Customer Success (CS1/CS2), Sales Engineers (SEs), and Account Executives (AEs) to deliver value at scale.

Pay and Benefits

Perks:Telework AllowanceAdministrative Leave

Key Requirements

•Strong relationship management and account ownership from onboarding to renewal.
•Ability to manage a mixed portfolio with both strategic accounts and scalable volume accounts.

Experience:HealthcareSaaS

Skills:Customer successRelationship managementProblem-solvingCommunication

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn