Senior Client Support Associate

Maven Clinic
New York, San Francisco, Seattle, Boston, District of Columbia, Chicago
Workplace: HybridFull timeUSD 98,000 - 115,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4-6 yearsEducation: bachelorsSkills: ["Client obsession","Sound judgment","Autonomy","Analytical thinking","Problem-solving"]

Own client support operations by identifying patterns in ticket activity, diagnosing drivers of issue volume, and improving outcomes using KPIs and data. Triage competing client issues, custom requests, and performance work while managing open threads from early scoping through resolution. Partner cross-functionally across Product, Engineering, Clinical, Legal, and Finance as the client voice, escalating when needed and helping mentor newer team members as the team grows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Maven Clinic
Maven Clinic
3 days ago

Senior Client Support Associate

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own client support operations by identifying patterns in ticket activity, diagnosing drivers of issue volume, and improving outcomes using KPIs and data. Triage competing client issues, custom requests, and performance work while managing open threads from early scoping through resolution. Partner cross-functionally across Product, Engineering, Clinical, Legal, and Finance as the client voice, escalating when needed and helping mentor newer team members as the team grows.
Location: New York, San Francisco, Seattle, Boston, District of Columbia, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Identify patterns versus one-off issues at the ticket level and surface opportunities in process, product, or specific client relationships.
  • •Use data and trends to diagnose issue volume drivers and client friction, and continuously improve outcomes via operational KPIs.
  • •Identify and fix root causes to reduce ticket volume and increase self-serve ability across client-facing and operational teams.
  • •Prioritize across client issues, custom requests, and performance work; manage open threads until each item is fully resolved.
  • •Collaborate with cross-functional stakeholders and serve as the voice of the client in internal operational conversations; help onboard and mentor newer team members.

Pay and Benefits

Salary: USD 98,000 - 115,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kPaid Leave

Key Requirements

  • •4-6 years in a client support, operations, or client-facing ops role.
  • •Comfort making reasonable decisions with incomplete information, including being wrong sometimes.
  • •Track record independently managing complex, multi-stakeholder projects with measurable outcomes on timeline, quality, and client satisfaction.
  • •Clear, concise executive communication in written, verbal, and in-the-room settings, with judgment on what to escalate and when.
  • •Bachelor's degree or equivalent experience.
Experience:4-6 yearsHealth tech
Education:Bachelor's
Skills:Client obsessionSound judgmentAutonomyAnalytical thinkingProblem-solving
Languages:English
Tech Stack:SalesforceJIRALooker

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Maven Clinic
Maven Clinic is a virtual-first women’s and family healthcare platform offering telehealth services, care navigation, and employer-sponsored programs covering fertility, pregnancy, postpartum, pediatrics, and family planning.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn