Business Analyst

Fiserv
United States
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 6+ yearsSkills: ["Stakeholder communication","Analytical thinking","Conflict resolution","Continual improvement","Independent work"]

Serve as a subject matter expert for Premier Banking Core clients, partnering with Client Services and Product Management to translate client needs into software improvements. Recreate defects, analyze requirements and impacts, and help manage Service Level Agreements for incoming help tickets. Maintain a prioritized backlog, support agile requirement refinement and user-story acceptance, and drive stakeholder communication for release-related client issues.

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FursaFursa
Fiserv
Fiserv
3 days ago

Business Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a subject matter expert for Premier Banking Core clients, partnering with Client Services and Product Management to translate client needs into software improvements. Recreate defects, analyze requirements and impacts, and help manage Service Level Agreements for incoming help tickets. Maintain a prioritized backlog, support agile requirement refinement and user-story acceptance, and drive stakeholder communication for release-related client issues.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Partner with Client Services to understand client cases and trends and improve software to better serve clients.
  • •Research help tickets, recreate defects, and help reduce cycle time for the development team.
  • •Understand, manage, and track Service Level Agreements for incoming help tickets.
  • •Maintain a prioritized backlog of recreated defects and develop user stories with clear acceptance criteria.
  • •Review release documentation and provide SME guidance and troubleshooting, including stakeholder communication for client-facing release issues.

Key Requirements

  • •6+ years of Premier core banking related experience.
  • •Proficiency with tools including JIRA, Tableau, Confluence, Clarity, and MS Office.
  • •Strong investigative, analytical, and interpersonal communication skills, with the ability to work independently or as part of a team.
  • •Experience facilitating communication between business, customers, and technology teams.
  • •Deep understanding of user experience best practices.
Experience:6+ yearsCore banking
Skills:Stakeholder communicationAnalytical thinkingConflict resolutionContinual improvementIndependent work
Tech Stack:JIRATableauConfluenceClarityMS Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn