Customer Quality Digitalization Engineer

Avery Dennison
Luxembourg
Workplace: OnsiteFull timeEUR 43,890 - 70,224 annuallyFunction: Quality & Regulatory (Non-Software)Education: mastersSkills: ["Analytical mindset","Problem-solving","Communication","Process mapping","Stakeholder collaboration"]

Own the digital transformation of customer complaint and quality claim workflows within the Customer Quality team. Map end-to-end processes to remove friction and reduce technical decision lead times, standardize data intake, and align improvements to KPIs. Lead the implementation of AI-driven automation (e.g., Gemini Gems and inbox triage) for intelligent routing, data validation, and faster resolution. Collaborate across technical and administrative stakeholders and guide teams through change.

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Avery Dennison
Avery Dennison
2 days ago

Customer Quality Digitalization Engineer

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Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Own the digital transformation of customer complaint and quality claim workflows within the Customer Quality team. Map end-to-end processes to remove friction and reduce technical decision lead times, standardize data intake, and align improvements to KPIs. Lead the implementation of AI-driven automation (e.g., Gemini Gems and inbox triage) for intelligent routing, data validation, and faster resolution. Collaborate across technical and administrative stakeholders and guide teams through change.
Location: Luxembourg
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Entry level

Key Responsibilities

  • •Map and diagnose end-to-end customer complaint and quality claim lifecycles to pinpoint bottlenecks and communication loops.
  • •Create structured processes to standardize incoming requests and ensure data completeness before cases move downstream.
  • •Configure and deploy AI-driven tools (e.g., Gemini Gems and automated inbox/triage engines) to improve daily operational flows.
  • •Design intelligent routing and automated validation checks to streamline inquiries and accelerate complex case handling.
  • •Collaborate with Customer Quality teams to translate technical findings into clear process workflows and drive change from manual email handling to tech-enabled platforms.

Pay and Benefits

Salary: EUR 43,890 - 70,224 annually
Perks:Profit Sharing13th-month Salary

Key Requirements

  • •Bachelor’s or Master’s degree in Engineering, Business Engineering, Operations Management, Data Science, or another highly analytical quantitative field.
  • •Strong process-mapping experience, with Lean and/or Six Sigma or process re-engineering principles valued.
  • •Hands-on familiarity with AI tools and LLMs (e.g., Gemini, ChatGPT, custom GPTs/Gems) and workflow automation platforms.
  • •Comfort navigating complex technical databases and interpreting technical product specifications or failure modes.
  • •Ability to communicate complex technical concepts and process changes to both technical specialists and non-technical stakeholders.
Experience:FMCGApparelAutomotivePharma
Education:Master's in Engineering, Business Engineering, Operations Management, Data Science, or a highly analytical, quantitative field
Skills:Analytical mindsetProblem-solvingCommunicationProcess mappingStakeholder collaboration
Languages:English
Tech Stack:AI toolsLLMsGeminiChatGPTCustom GPTs/GemsWorkflow automation platformsAutomated inboxTriage enginesData validation

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn