PMS Complaint Handling Specialist

Philips
Netherlands
Workplace: OnsiteFull timeEUR 48,611 - 70,000 annuallyFunction: Product ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Influencing"]

Manage post-market surveillance and complaint handling to support product safety, regulatory compliance, and continuous improvement. Investigate customer complaints, adverse events, and product performance issues, perform intake review and root-cause investigations, and oversee complaint handling quality and process improvements. Monitor trends and safety signals, support vigilance reporting and regulatory submissions, and prepare PMS Plans/Reports and documentation. Collaborate cross-functionally across Quality, Regulatory Affairs, Clinical, R&D, Manufacturing, and Markets.

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Philips
Philips
13 hours ago

PMS Complaint Handling Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage post-market surveillance and complaint handling to support product safety, regulatory compliance, and continuous improvement. Investigate customer complaints, adverse events, and product performance issues, perform intake review and root-cause investigations, and oversee complaint handling quality and process improvements. Monitor trends and safety signals, support vigilance reporting and regulatory submissions, and prepare PMS Plans/Reports and documentation. Collaborate cross-functionally across Quality, Regulatory Affairs, Clinical, R&D, Manufacturing, and Markets.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Investigate customer complaints, adverse events, and product performance issues.
  • •Perform complaint intake review, duplicate assessments, coding verification, and root cause investigations.
  • •Execute Good Faith Efforts (GFEs) and document investigation outcomes.
  • •Monitor complaint trends, product performance data, and safety signals; support vigilance reporting and regulatory submissions.
  • •Prepare and maintain PMS Plans, PMS Reports, and supporting documentation; support audits, inspections, and compliance activities.

Pay and Benefits

Salary: EUR 48,611 - 70,000 annually

Key Requirements

  • •Bachelor’s degree in Medical Sciences, Healthcare Management, Engineering, Quality, Life Sciences, or equivalent.
  • •3-5 years of experience in Medical Devices, Complaint Handling, Quality Assurance, PMS, Regulatory Affairs, or equivalent.
  • •Affinity with medical device regulations and standards.
  • •Strong understanding of complaint handling, PMS, and regulatory requirements.
  • •Good English communication and influencing skills, with a preferable basic knowledge of Dutch.
Experience:3-5 yearsMedical devices
Education:Bachelor's
Skills:CommunicationInfluencing
Languages:EnglishDutch

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn