Service Manager

Emerson
France
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer orientation","Leadership","Adaptability","Communication","Problem-solving","Results orientation"]

Manage Emerson’s after-sales service team for the Pressure Management business unit across field operations in France. Lead and develop technicians, optimize coverage and partners, and define performance indicators. Own scheduling/coverage, reporting, and on-call hotline responsibilities, while ensuring HSE compliance (including ATEX/chemical) and up-to-date team qualifications. Collaborate with France and Europe teams and drive identification of new opportunities (leads).

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Emerson
Emerson
1 day ago

Service Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Manage Emerson’s after-sales service team for the Pressure Management business unit across field operations in France. Lead and develop technicians, optimize coverage and partners, and define performance indicators. Own scheduling/coverage, reporting, and on-call hotline responsibilities, while ensuring HSE compliance (including ATEX/chemical) and up-to-date team qualifications. Collaborate with France and Europe teams and drive identification of new opportunities (leads).
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Pilot and manage the after-sales service team of traveling technicians.
  • •Quote site services, including associated spare parts, and optimize service coverage allocation rate.
  • •Manage team skills and handle hotline on-call responsibilities.
  • •Define performance indicators for individuals and activities, and conduct performance reviews aligned with hierarchy goals.
  • •Ensure HSE compliance (including ATEX and chemical) by keeping team qualifications updated; identify and lead external partners to optimize utilization; provide regular reporting.

Key Requirements

  • •Bac +3 or equivalent education.
  • •Fluency in French and English (oral & written).
  • •Experience in industrial maintenance and ability to solve technical problems.
  • •Ability to manage a team in a dynamic environment and navigate matrix organizations.
  • •Comfort with data/analytics and operational planning tools (Office, CRM, Power BI) and coordination of partners.
Experience:Industrial maintenanceAfter-sales serviceField serviceHSE compliancePartnership management
Education:Bachelor's
Skills:Customer orientationLeadershipAdaptabilityCommunicationProblem-solvingResults orientation
Languages:FrenchEnglish
Tech Stack:OfficeCRMPower BI

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn