CC Voice Agent RBWM (Chester, GB, CH99 9FB)

HSBC
United Kingdom
Workplace: HybridFull timeGBP 24,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Listening","Problem-solving","Resilience"]

Serve as a first point of contact for customers by phone, resolving queries and supporting customers through digital banking services. Manage complaints with empathy and ownership, and use customer feedback to suggest improvements that enhance the customer experience. Work in a hybrid contact centre environment with full training provided if you’re new to financial services.

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FursaFursa
HSBC
HSBC
1 day ago

CC Voice Agent RBWM (Chester, GB, CH99 9FB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a first point of contact for customers by phone, resolving queries and supporting customers through digital banking services. Manage complaints with empathy and ownership, and use customer feedback to suggest improvements that enhance the customer experience. Work in a hybrid contact centre environment with full training provided if you’re new to financial services.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first point of contact for customers via phone
  • •Provide support, resolve queries, and guide customers through digital banking services
  • •Handle complaints with empathy and ownership
  • •Suggest improvements to enhance the customer experience
  • •Work shifts that include some weekends and evenings

Pay and Benefits

Salary: GBP 24,000 annually
Perks:Health InsurancePensionAnnual BonusPaid LeaveWellness Stipend

Key Requirements

  • •Passion for helping people and solving problems
  • •Strong communication and listening skills
  • •Confidence using digital tools and willingness to learn different systems and applications
  • •Resilience and willingness to learn
  • •No contact centre experience needed; full training provided
Experience:Financial services
Skills:CommunicationListeningProblem-solvingResilience
Tech Stack:Digital toolsSystems and applications

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn