Customer Engineer, Digital Native Business, Indonesia

Cloudflare
Singapore
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Presentation","Consultative advising","Commercial mindset"]

Serve as a quota-carrying technical advisor bridging enterprise pre-sales validation and end-to-end customer journey for Cloudflare’s Internet performance, security, and reliability platform. Lead technical discovery, architecture validation, onboarding blueprints, and ongoing health/value realization, while owning tailored demos, QBRs, risk mitigation, and expansion strategy. Use AI-augmented workflows to automate routine tasks and translate platform capabilities into business outcomes across the full lifecycle.

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FursaFursa
Cloudflare
Cloudflare
5 days ago

Customer Engineer, Digital Native Business, Indonesia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a quota-carrying technical advisor bridging enterprise pre-sales validation and end-to-end customer journey for Cloudflare’s Internet performance, security, and reliability platform. Lead technical discovery, architecture validation, onboarding blueprints, and ongoing health/value realization, while owning tailored demos, QBRs, risk mitigation, and expansion strategy. Use AI-augmented workflows to automate routine tasks and translate platform capabilities into business outcomes across the full lifecycle.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to run technical deep-dive discovery, capture requirements, and map customer infrastructure (DNS, CDN, Zero Trust, network security, Workers) to Cloudflare architectures and solutions.
  • •Define scopes, success criteria, and technical evaluation plans for Proof of Concepts (PoCs) and Technical Validations, delivering presentations, diagrams, and demos to address objections and security requirements.
  • •Oversee onboarding and implementation guidance as the primary engineering contact, creating migration/onboarding blueprints and supporting customer engineering teams with configuration best practices.
  • •Carry a variable quota and lead QBRs, translating platform capabilities into ROI while identifying cross-sell and up-sell opportunities based on product usage.
  • •Use AI-augmented workflows to automate routine tasks (e.g., RFP/security questionnaire responses, sandbox provisioning, basic telemetry monitoring) and provide trusted technical advisory across the lifecycle.
Travel: High travel

Key Requirements

  • •7+ years in a customer-facing technical role (e.g., solutions engineering, customer engineering, professional services, sales engineering, or technical account management).
  • •Ability to white-board and clearly articulate complex enterprise network and security architectures.
  • •Strong consultative and advisory skills translating technical concepts into business outcomes for engineers and C-level executives.
  • •Commercial mindset operating in a quota/revenue-aligned environment with SaaS metrics and enterprise sales cycle understanding.
  • •Technical breadth across areas like internet fundamentals, security (WAF/Zero Trust/SASE), performance, AI proficiency, and coding/scripting.
Experience:7+ yearsSaaSEnterpriseDigital nativesCustomer engineeringSolutions engineering
Education:Bachelor's in Computer Science, Engineering, or a related field
Skills:CommunicationStakeholder managementPresentationConsultative advisingCommercial mindset
Languages:Bahasa Indonesia
Tech Stack:PythonJavaScriptBashLuaGoRESTGraphQLSDKsWebhooksTerraformPulumiCI/CDObservabilityDNSCDNZero TrustWAFBot ManagementFirewallsRate Limiting

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn