Customer Success Specialist (Dubai, AE)

Own the customer experience for freight shipping requests in the industrial sector. Serve as the focal point for shipment status and tracking, manage the end-to-end shipment lifecycle with internal and external stakeholders, and provide proactive updates on exceptions and incident solutions. Handle inquiries, track and maintain KPIs and SLAs, register and drive resolution of customer complaints, and support claims documentation through specialized handlers. Ensure smooth coordination with Pricing and Billing.