Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 21.63 - 30.26 hourlyFunction: SalesSkills: ["Communication","Relationship-building","Problem-solving","Self-motivation","Organizational skills"]

Engage plumbing and HVAC contractor customers at the counter, by phone, and via email to understand needs and recommend products. Serve as a product expert by staying current on plumbing/HVAC items, using catalogs and manufacturer databases to find accurate parts, and processing transactions with high-quality service. Grow sales through upsell and cross-sell, manage special orders and back-orders, collaborate with outside sales, and help maintain an organized counter and support inventory tasks.

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FursaFursa
Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Engage plumbing and HVAC contractor customers at the counter, by phone, and via email to understand needs and recommend products. Serve as a product expert by staying current on plumbing/HVAC items, using catalogs and manufacturer databases to find accurate parts, and processing transactions with high-quality service. Grow sales through upsell and cross-sell, manage special orders and back-orders, collaborate with outside sales, and help maintain an organized counter and support inventory tasks.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Proactively engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing and HVAC to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate information.
  • •Manage special orders, back-orders, and delivery timelines while processing transactions efficiently and accurately.

Pay and Benefits

Salary: USD 21.63 - 30.26 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and ability to learn new systems quickly.
Skills:CommunicationRelationship-buildingProblem-solvingSelf-motivationOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn