Qiddiya

1 month ago

Director - Customer AI & Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the strategy, governance, architecture, and delivery of customer data products and AI-driven engagement across Qiddiya. Establish a unified customer data foundation to enable personalization, loyalty analytics, revenue optimization, and real-time audience insights across parks, hospitality, retail, and digital channels, partnering with Digital, Marketing, IT, and Operations leaders.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Director level

Key Responsibilities

•Define and lead enterprise Customer Data & AI strategy aligned with business growth, visitor experience, and digital transformation objectives.
•Establish the long-term roadmap for customer data products, customer intelligence, AI enablement, and monetization opportunities.
•Build a unified customer data vision across ticketing, CRM, loyalty, mobile applications, digital platforms, attractions, hospitality, retail, mobility, and operational ecosystems.
•Drive enterprise adoption of customer-centric decision-making and data-driven engagement models.
•Lead the development and evolution of enterprise Customer 360 capabilities and customer master data architecture.

Key Requirements

•12+ years of experience in Data, Analytics, AI, Customer Intelligence, or Digital Transformation domains.
•Proven leadership experience in enterprise-scale customer data and AI initiatives.
•Strong experience in Customer 360, CDP, CRM analytics, personalization, and customer intelligence ecosystems.
•Experience leading large cross-functional programs involving business, technology, and data stakeholders.
•Strong understanding of modern cloud data platforms and AI/ML ecosystems.

Experience:12+ yearsData AnalyticsAICustomer IntelligenceDigital TransformationCRM analytics

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:Customer Data PlatformCRM analyticsAIMLOpsCloud data platforms

Company Brief

Qiddiya

Developing Qiddiya City, a PIF-backed giga-project near Riyadh delivering theme parks, sports venues, cultural attractions, hospitality, and entertainment ecosystems to drive tourism, jobs, and economic diversification under Saudi Vision 2030.

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Riyadh, Saudi Arabia

Founded: 2018

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Qiddiya

1 month ago

Director - Customer AI & Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Director level

Key Responsibilities

•Define and lead enterprise Customer Data & AI strategy aligned with business growth, visitor experience, and digital transformation objectives.
•Establish the long-term roadmap for customer data products, customer intelligence, AI enablement, and monetization opportunities.
•Build a unified customer data vision across ticketing, CRM, loyalty, mobile applications, digital platforms, attractions, hospitality, retail, mobility, and operational ecosystems.
•Drive enterprise adoption of customer-centric decision-making and data-driven engagement models.
•Lead the development and evolution of enterprise Customer 360 capabilities and customer master data architecture.

Key Requirements

•12+ years of experience in Data, Analytics, AI, Customer Intelligence, or Digital Transformation domains.
•Proven leadership experience in enterprise-scale customer data and AI initiatives.
•Strong experience in Customer 360, CDP, CRM analytics, personalization, and customer intelligence ecosystems.
•Experience leading large cross-functional programs involving business, technology, and data stakeholders.
•Strong understanding of modern cloud data platforms and AI/ML ecosystems.

Experience:12+ yearsData AnalyticsAICustomer IntelligenceDigital TransformationCRM analytics

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:Customer Data PlatformCRM analyticsAIMLOpsCloud data platforms

Company Brief

Qiddiya

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Riyadh, Saudi Arabia

Founded: 2018

Glassdoor: 4.3

Website LinkedIn Glassdoor