Director - Customer AI & Analytics

Qiddiya
Riyadh
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 12+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving"]

Lead the strategy, governance, architecture, and delivery of customer data products and AI-driven engagement across Qiddiya. Establish a unified customer data foundation to enable personalization, loyalty analytics, revenue optimization, and real-time audience insights across parks, hospitality, retail, and digital channels, partnering with Digital, Marketing, IT, and Operations leaders.

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FursaFursa
Qiddiya
Qiddiya
3 months ago

Director - Customer AI & Analytics

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead the strategy, governance, architecture, and delivery of customer data products and AI-driven engagement across Qiddiya. Establish a unified customer data foundation to enable personalization, loyalty analytics, revenue optimization, and real-time audience insights across parks, hospitality, retail, and digital channels, partnering with Digital, Marketing, IT, and Operations leaders.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Director level

Key Responsibilities

  • •Define and lead enterprise Customer Data & AI strategy aligned with business growth, visitor experience, and digital transformation objectives.
  • •Establish the long-term roadmap for customer data products, customer intelligence, AI enablement, and monetization opportunities.
  • •Build a unified customer data vision across ticketing, CRM, loyalty, mobile applications, digital platforms, attractions, hospitality, retail, mobility, and operational ecosystems.
  • •Drive enterprise adoption of customer-centric decision-making and data-driven engagement models.
  • •Lead the development and evolution of enterprise Customer 360 capabilities and customer master data architecture.

Key Requirements

  • •12+ years of experience in Data, Analytics, AI, Customer Intelligence, or Digital Transformation domains.
  • •Proven leadership experience in enterprise-scale customer data and AI initiatives.
  • •Strong experience in Customer 360, CDP, CRM analytics, personalization, and customer intelligence ecosystems.
  • •Experience leading large cross-functional programs involving business, technology, and data stakeholders.
  • •Strong understanding of modern cloud data platforms and AI/ML ecosystems.
Experience:12+ yearsData AnalyticsAICustomer IntelligenceDigital TransformationCRM analytics
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solving
Languages:English
Tech Stack:Customer Data PlatformCRM analyticsAIMLOpsCloud data platforms

Company Brief

Qiddiya
Developing Qiddiya City, a PIF-backed giga-project near Riyadh delivering theme parks, sports venues, cultural attractions, hospitality, and entertainment ecosystems to drive tourism, jobs, and economic diversification under Saudi Vision 2030.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Riyadh, Saudi Arabia
Founded: 2018
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor