21 hours ago

Client Service Delivery Specialist - 12 month contract

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own Risk and Healthcare renewal activities for an assigned client portfolio, partnering with clients, providers, insurers, and internal Aon teams to ensure accurate, timely, professional service delivery. Handle a range of renewal queries, select renewal paths with documentation support, prepare Risk Forecaster analysis, and maintain system records. Coordinate medical underwriting and claims processes, including death/GIP/GCI tracking, and collaborate with finance teams to meet regulatory and financial requirements.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time · 12 months

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Take ownership of Risk and Healthcare renewal activities for an assigned client portfolio.
•Respond to client, provider, and internal team queries across insurer servicing, documentation, invoicing, P11D, eligibility, and policy/data topics.
•Select the correct renewal path, provide necessary documentation, and prepare Risk Forecaster analysis.
•Process renewals (including exceptions such as bespoke contracts) and liaise on Medical Underwriting requirements with clients and providers.
•Maintain system records up to date and coordinate claims management (death, GIP, GCI) between clients and providers while tracking claims review. Cooperate with Aon Finance Teams on financial and industry regulatory requirements.

Key Requirements

•C1 English (written & spoken).
•Extensive knowledge of Group Risk and Healthcare industry.
•Experience dealing with claims.
•At least 3 years of previous professional experience.
•High level of accuracy and attention to detail with the ability to work independently and proactively, managing numerous stakeholders.

Experience:HealthcareInsuranceGroup risk

Skills:AccuracyAttention to detailIndependent workProactive mindsetStakeholder managementCommunicationListeningOrganizationAdaptabilityRelationship building

Languages:English

Tech Stack:Microsoft ExcelRisk Forecaster

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon