Customer Support Specialist

Alfalaval
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer orientation","Problem-solving","Proactive","Organizational"]

Manage the end-to-end Order-to-Cash process, from order acceptance through execution, dispatch, delivery, and invoicing. Serve as the operational point of contact for strategic customers, proactively sharing order status, delivery dates, risks, and actions needed. Coordinate across Order Management, Engineering, Procurement, Supply Chain, Warehouse, Logistics, Finance, and Field Service, including import/export documentation, provider follow-up, backlog/WIP updates, and issue resolution.

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FursaFursa
Alfalaval
Alfalaval
20 hours ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Manage the end-to-end Order-to-Cash process, from order acceptance through execution, dispatch, delivery, and invoicing. Serve as the operational point of contact for strategic customers, proactively sharing order status, delivery dates, risks, and actions needed. Coordinate across Order Management, Engineering, Procurement, Supply Chain, Warehouse, Logistics, Finance, and Field Service, including import/export documentation, provider follow-up, backlog/WIP updates, and issue resolution.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage the full Order-to-Cash process, from order acceptance through execution, dispatch, delivery, and invoicing.
  • •Act as an operational point of contact for strategic customers, providing proactive updates on order status, delivery timelines, risks, and pending actions.
  • •Coordinate with Order Management, Engineering, Procurement, Supply Chain, Warehouse, Logistics, Finance, and Field Service to ensure correct order execution.
  • •Coordinate equipment, spare parts, and service purchases; manage supplier follow-up including documentation, deliveries, and logistics.
  • •Coordinate import/export processes (commercial/shipping documentation, customs requirements, international transport) and monitor milestones, WIP/backlog, and costs; escalate risks and drive corrective actions.

Key Requirements

  • •Professional education in Business Administration, Engineering, Supply Chain, International Trade, Logistics, or related fields.
  • •Prior experience in Customer Support, Order Management, Customer Service, Supply Chain, Logistics, or similar roles in industrial or B2B companies.
  • •Experience managing orders from start to finish while coordinating multiple internal and external stakeholders.
  • •Knowledge of import/export processes, international logistics, and shipping documentation.
  • •Working knowledge of ERP systems; SAP knowledge is a plus, with intermediate English and strong communication/customer orientation.
Skills:CommunicationCustomer orientationProblem-solvingProactiveOrganizational
Languages:English
Tech Stack:ERPSAP

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn