Customer Success Engineer

DataRobot
Dubai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Presentation","Communication","Stakeholder engagement","Problem diagnosis","Translating outcomes"]

Drive post-sales adoption of deployed GenAI applications by guiding customers through onboarding milestones, improving ongoing consumption, and monitoring customer health to reduce churn risk. Serve as a technical bridge between developers and DataRobot’s platform, delivering enablement and training, facilitating group onboarding workshops, and translating customer needs into actionable product and engineering feedback for faster time-to-value.

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FursaFursa
DataRobot
DataRobot
1 week ago

Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Drive post-sales adoption of deployed GenAI applications by guiding customers through onboarding milestones, improving ongoing consumption, and monitoring customer health to reduce churn risk. Serve as a technical bridge between developers and DataRobot’s platform, delivering enablement and training, facilitating group onboarding workshops, and translating customer needs into actionable product and engineering feedback for faster time-to-value.
Location: Dubai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Accelerate onboarding and initial application adoption by enabling key personas, removing blockers, and ensuring early consumption of deployed apps.
  • •Drive ongoing consumption by monitoring usage, identifying underutilized apps or stalled users, and increasing activation and business impact.
  • •Monitor customer health by tracking product usage and success milestones, surfacing risk early, and coordinating mitigation plans.
  • •Provide technical advocacy and solution feedback by channeling technical requirements, gaps, and enhancement requests to product and engineering teams.
  • •Deliver technical enablement through workshops, training sessions, and reusable knowledge materials, enabling groups to reach first-use milestones.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid HolidaysParental LeaveEmployee AssistanceTime Off

Key Requirements

  • •3-5+ years in technical customer-facing roles (e.g., Solution Engineer, AI/ML Engineer, Technical CSM, App Developer) in SaaS or enterprise software.
  • •Bachelor’s degree in a technical, business, or related field (or equivalent practical experience), with an advanced degree a plus.
  • •Familiarity with AI platforms, application lifecycle management, or data-centric solution delivery.
  • •Experience supporting product adoption, managing customer success plans, and driving technical consumption.
  • •Strong presentation and communication skills to engage both business users and technical stakeholders.
Experience:3+ yearsSaaSEnterprise software
Education:Bachelor's
Skills:PresentationCommunicationStakeholder engagementProblem diagnosisTranslating outcomes
Languages:JapaneseEnglish
Tech Stack:GenAILLMsPrompt engineeringMachine learningFeature engineeringModel trainingAWSAzureGCPInference

Company Brief

DataRobot
Provides an enterprise AI platform that automates and accelerates the end-to-end data science lifecycle, enabling organizations to build, deploy, and manage machine learning models at scale for business decisioning and predictive analytics.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Boston, United States
Founded: 2012
WebsiteLinkedIn