HSBC

3 days ago

Fraud Operations Manager- Business Risk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day fraud operations for merchant onboarding and transaction monitoring across CNP and POS, ensuring effective queue management, SLA adherence, and prioritisation of high-risk activity. Manage, coach, and QA a team of fraud analysts, investigating complex escalations and making risk-based decisions. Oversee KYB checks, merchant risk monitoring, fraud decisioning, chargeback loss mitigation, and report on operational MI while partnering with fraud strategy, analytics, product, risk, and technology teams to strengthen controls and compliance (Visa/Mastercard, PCI DSS).

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead day-to-day execution of fraud operations across merchant onboarding investigations, transaction monitoring (CNP and POS), and ongoing merchant risk monitoring with SLA adherence and queue prioritisation.
•Manage, coach, and develop a team of fraud analysts, setting performance expectations and conducting quality assurance reviews to improve accuracy and efficiency.
•Act as escalation point for complex/high-risk cases, personally investigating critical cases and making informed risk-based decisions.
•Oversee fraud risk assessments at merchant onboarding (KYB checks, risk scoring, application reviews) and supervise post-onboarding merchant fraud monitoring and intervention actions.
•Oversee fraud decisioning and support fraud/chargeback loss mitigation; track and report operational MI and collaborate with fraud strategy/analytics, product, risk, and technology teams for rule and control enhancements.

Key Requirements

•Minimum 4–6 years’ experience in fraud operations within merchant acquiring, payment services, or broader merchant fraud environments.
•Proven experience managing fraud operations teams, including performance management, coaching, and quality assurance oversight.
•Hands-on experience investigating fraud cases across transaction monitoring (CNP and POS) and merchant onboarding (KYB), plus ongoing merchant risk monitoring.
•Experience working in the merchant acquiring ecosystem, including authorisation flows, chargeback processes, and acquiring-specific fraud typologies (e.g., refund fraud, triangulation fraud, bust-out).
•Experience handling escalations and making risk-based decisions for high-risk merchants; familiarity with fraud management platforms such as Feedzai and related case management/decisioning workflows.

Experience:4-6 yearsFraud operationsMerchant acquiringPaymentsMerchant fraudRisk management

Skills:People leadershipCoachingAnalytical skillsProblem-solvingCommunication

Tech Stack:FeedzaiKYBCNPPOSVisaMastercardPCI DSSVisa Fraud Monitoring ProgramMastercard Excessive Fraud Merchant thresholds

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 days ago

Fraud Operations Manager- Business Risk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead day-to-day execution of fraud operations across merchant onboarding investigations, transaction monitoring (CNP and POS), and ongoing merchant risk monitoring with SLA adherence and queue prioritisation.
•Manage, coach, and develop a team of fraud analysts, setting performance expectations and conducting quality assurance reviews to improve accuracy and efficiency.
•Act as escalation point for complex/high-risk cases, personally investigating critical cases and making informed risk-based decisions.
•Oversee fraud risk assessments at merchant onboarding (KYB checks, risk scoring, application reviews) and supervise post-onboarding merchant fraud monitoring and intervention actions.
•Oversee fraud decisioning and support fraud/chargeback loss mitigation; track and report operational MI and collaborate with fraud strategy/analytics, product, risk, and technology teams for rule and control enhancements.

Key Requirements

•Minimum 4–6 years’ experience in fraud operations within merchant acquiring, payment services, or broader merchant fraud environments.
•Proven experience managing fraud operations teams, including performance management, coaching, and quality assurance oversight.
•Hands-on experience investigating fraud cases across transaction monitoring (CNP and POS) and merchant onboarding (KYB), plus ongoing merchant risk monitoring.
•Experience working in the merchant acquiring ecosystem, including authorisation flows, chargeback processes, and acquiring-specific fraud typologies (e.g., refund fraud, triangulation fraud, bust-out).
•Experience handling escalations and making risk-based decisions for high-risk merchants; familiarity with fraud management platforms such as Feedzai and related case management/decisioning workflows.

Experience:4-6 yearsFraud operationsMerchant acquiringPaymentsMerchant fraudRisk management

Skills:People leadershipCoachingAnalytical skillsProblem-solvingCommunication

Tech Stack:FeedzaiKYBCNPPOSVisaMastercardPCI DSSVisa Fraud Monitoring ProgramMastercard Excessive Fraud Merchant thresholds

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn