Manager, Workforce Analytics
United States
Workplace: RemoteFull timeUSD 92,300 - 153,900 annuallyFunction: Data Analytics & Business IntelligenceExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Process management","Collaboration","Analytical thinking"]Lead workforce management operations and analytics across a complex, multi-brand contact center portfolio. You’ll manage WFM staff and real-time performance, drive forecasting, capacity planning, schedule adherence, and service level attainment, and oversee WFM readiness for new initiatives. Partner with Operations, Finance, Product, and CAI stakeholders to standardize processes and optimize workforce technologies, including Genesys and intradiem, to improve operational efficiency and business outcomes.
